Level 1 IT Technician

Job Description

Job Description

Brightside Academy is seeking a dependable and motivated Level 1 IT Technician to provide onsite technical support across our Philadelphia-area academies and regional office.

Working closely with our Director of IT, you will troubleshoot everyday technology issues, set up and maintain equipment, assist employees with technical concerns, and support IT projects across multiple locations.

New to IT or early in your career? We’re willing to train the right candidate! You don't need advanced networking or systems administration experience—just a solid technical foundation, a willingness to learn, and a hands-on approach to problem-solving.

Why Brightside Academy

• We offer a supportive team environment and opportunities to develop your technical skills while making a difference in the daily operations of our academies.

• Full-time, Monday–Friday schedule (40 hours per week)

• Hands-on training and professional development

• Opportunities to gain experience across multiple locations and IT systems

• Career growth and advancement opportunities

• Mileage reimbursement for travel between academy locations

• Compensation to be determined based on experience

What We’re Looking For

• High school diploma or GED required

• Associate degree in Information Technology, Computer Science, or a related field preferred but not required

• Basic knowledge of Windows computers, hardware, software, and common technical issues

• Familiarity with printers, peripherals, and basic network connectivity

• Strong problem-solving, communication, and organizational skills

• A dependable, service-oriented attitude and willingness to learn

• Ability to work independently while knowing when to escalate technical issues

• Reliable transportation and ability to travel between locations

• Ability to meet applicable childcare clearance requirements

• Previous IT support experience, technical education, or certifications are a plus, but extensive experience is not required

What You’ll Do

• Provide onsite Level 1 technical support for computers, laptops, printers, copiers, tablets, and other devices

• Troubleshoot basic hardware, software, login, printing, and connectivity issues

• Set up, configure, deploy, and maintain IT equipment

• Assist with employee onboarding and offboarding, including equipment setup and retrieval

• Support Windows, Microsoft 365, Google Workspace, and Android devices

• Help troubleshoot basic networking issues involving Wi-Fi, Ethernet cabling, switches, and routers

• Assist with cameras, access systems, inventory tracking, and IT documentation

• Coordinate with vendors and support new academy openings, upgrades, and IT projects

• Work closely with the Director of IT and escalate complex issues as needed

• Provide friendly, patient, and reliable technical support to employees across locations

Join Brightside Academy and build your IT career with a team that values your potential, supports your development, and gives you opportunities to make a meaningful impact.

To learn more, visit:

EEO/M/F