Spa Associate

Job Description

Job Description

Benefits:

• KinderCare Childcare Discounts
• Free uniforms
• Training & development
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule

Spa Associate
Hand & Stone Massage and Facial Spa | Tustin, CA

At Hand & Stone, we believe every visit should be the best hour of our clients' month. As a Spa Associate, you'll be at the center of creating that experience.

This role is perfect for someone who enjoys connecting with people, thrives in a fast-paced environment, and is motivated by helping others while achieving sales goals. You'll build relationships with guests, introduce them to wellness services that fit their needs, and help create the welcoming atmosphere that keeps them coming back.

If you're looking for more than a typical front desk position and want a role with growth potential, we'd love to meet you.

Why You'll Love Working Here
Growth & Earning Opportunity
This role is about much more than answering phones. Through our membership-based model, you'll have the opportunity to contribute to spa success while developing valuable sales and customer service skills. Join an established wellness brand backed by more than 20 years of success and discover opportunities for long-term career growth.

Flexible Scheduling
We understand the importance of work-life balance. That's why we offer a variety of shifts designed to fit your lifestyle while providing a stable, supportive, and team-oriented work environment.

Training & Career Development
Your development doesn't stop after onboarding. You'll receive ongoing support through sales training, coaching opportunities, and access to career paths including Lead Spa Associate and management positions.

Family-Focused Benefits
We believe supporting our team extends beyond the workplace. Enjoy a 10% weekly KinderCare childcare discount, along with personal, travel, and entertainment savings through the LifeMart program.

What You'll Do

• Meet and exceed membership sales goals
• Deliver exceptional customer service to members and guests
• Build lasting relationships that drive guest loyalty and retention
• Educate guests on services, enhancements, memberships, and promotions
• Maintain a thorough understanding of our service offerings
• Schedule appointments, answer phones, and assist guests throughout their spa experience
• Maintain spa cleanliness and presentation standards
• Partner with team members to create a welcoming, five-star environment
• Support daily spa operations and perform additional duties as needed

What Makes a Great Spa Associate?

• Passion for delivering exceptional customer service
• Strong communication and relationship-building skills
• Confidence discussing products, services, and memberships
• Positive attitude and team-first mindset
• Ability to multitask in a fast-paced environment
• Strong organizational skills and attention to detail
• Desire to learn, grow, and contribute to a successful team

Join the Hand & Stone Team

Apply today and help create the best hour of our clients' month.

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