Transgender & Nonbinary Services Case Manager & Peer Support Advocate

Job Description

Job Description

WELCOME TO YOUR CENTER!

Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well -being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities for the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed, valued, and supported. As the beacon for our regional LGBTQ community, we actively recommit to being a more vibrant, bold, innovative, safe, and modern center each day than the day before. The Center is sex-positive and provides advocacy and critical health and social support services to support our community members through all stages of life, focusing on our deeply held values of equity, social justice, and client-centered, trauma-informed care. The Center currently has over 100 staff working at 7 facilities across San Diego County.

POSITION SUMMARY

Under the supervision and support of the Senior Director of Programs, this position is designed to meet the individualized and critical needs of the transgender, nonbinary, agender, demi-gender, gender-fluid, two-spirit, genderqueer, intersex, gender nonconforming, questioning, and exploring community. The position will use peer-to-peer advocacy to assist client engagement with various organizations, effectively navigating gaps and barriers faced by our gender-expansive community. This individual must have lived experience navigating various institutions and government agencies. They must work creatively and collaboratively with other departments/programs within The Center community and partners, other LGBTQ+ organizations, guaranteeing culturally wraparound sensitive services to clients to improve the individual's overall safety, stability, health, wellness, and psychosocial needs. This team member must be self-determined, enthusiastically client-centered, and resourceful when advocating for the betterment and advancement of the gender- expansive community.

PRIMARY ROLES & RESPONSIBILITIES

Client Support:

• Provide case management by creating individualized care plans to accomplish goals. Must be confident and remain grounded while navigating complex cases, especially for those in crisis, experiencing various types of trauma/abuse, discrimination, displays of self -harm, housing insecurity and instability, systemic/structural oppression, and exclusion. 
• Provide appropriate linkages and referrals to gender-affirming and trans-related care/treatment/support in collaboration with internal Center departments and external
• Navigate health insurance, both state and federally funded, ensuring access to equitable and trans-affirming healthcare.Informing and properly educating individuals about their rights, they remain empowered during tedious processes, as they can be traumatizing. Assist the client in formally filing grievances and appeals with each person(s) insurance plans, in addition to the Department of Managed Care Health. Ability to follow up with patients' medical referral (s) and prior authorizations for their medical treatment. Prioritize consumers' privacy and protected health information by remaining HIPAA compliant.
• Assist clients in securing employment, financial security, and enrollment benefits to meet basic aid for folks experiencing housing insecurity, socially displaced, and/or immigration fleeing discrimination and violence from their country or place of origin. 
• Attend discussions and support groups quarterly to ensure accurate client demographic information.
• Facilitate support groups and Project TRANS Advisory Committee.
• Responsible for submitting monthly program impact stories.

Outreach and Event Planning:

• Serve as an ambassador of Project TRANS by actively engaging in outreach and tabling by having a visible presence at LGBTQ+ events hosted by The Center and partners.
• Participate in cross-departmental collaborations, including providing on-site support to youth at both youth centers.
• Assist in the planning and execution of Project TRANS events, including Transgender Day of Remembrance, Transgender Day of Visibility, Trans & Enby Summit, Trans Pride Village, Gender Affirming Clothing Drives, etc.

Administration, Data Entry, and Reporting:

• Gather and maintain accurate documentation of clients' goals and needs into internal data systems.
• Assist in completing monthly narrative reports for The Center's Quality Assurance team and external funders.
• Attend discussions and support groups quarterly to ensure accurate, up-to-date demographic information from clients.
• Responsible for working with the Project TRANS team to submit monthly program impact stories.
• Assist in administrative duties to support the Project TRANS program, including responding to inquiries, creating a monthly programmatic calendar, purchases for discussion groups, and more.

REQUIRED QUALIFICATIONS:

• Education and/or Experience: 1 year of experience providing case management services to transgender, nonbinary, and gender expansive communities.
• Language Skills: Fluency in English required.
• Computer/Office Equipment Skills: Must be comfortable working in PC/Windows-based environments. Must have strong proficiency with Microsoft Office.
• Other Qualifications:
  • Demonstrated ability to manage multiple tasks with shifting priorities.
  • Must demonstrate competence in working with diverse populations.
  • Must demonstrate competence in using strength-based, trauma-informed, and motivational interviewing techniques.

PREFERRED QUALIFICATIONS:

• Education: Bachelor's degree in a social service-related field.
• Language: Fluency in Spanish.
• Experience: 2 or more years of experience providing case management services to transgender, nonbinary, and gender expansive communities. 1 year or more of experience providing case management services to people living with mental illness and/or substance use disorders.
• Other Qualifications: Knowledgeable about current issues related to the LGBTQIA+ community.

WORK LOCATION

• On-site, in the office, and with program participants in the field.
• Occasional work hours in the evening and on Saturdays are required for programming and events.
• Office in the Hillcrest Neighborhood in the City of San Diego.

COMPENSATION & BENEFITS:

• Compensation: The pay range for this position is $23.00 - $24.25 per hour and is commensurate with experience. This is a Full-Time, Regular Non-Exempt position.
• Benefits: The Center offers a robust benefits package, inclusive of Competitive Pay Scales, a 401(k) retirement plan (with company match), employer paid medical coverage (base plan with optional buy up medical plans available), voluntary dental and vision plan options, out-of-pocket optional coverage for spouses, domestic partners, and dependent children, full-time and part-time schedules, generous vacation and holiday benefits, and opportunities for promotion and advancement.

Equal Opportunity Employer

The San Diego LGBTQ Community Center is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.