Field Service Engineer

Field Service Engineer

The job requires a motivated self-starter who is thorough and wanting to see a task through to conclusion. You should be co-operative, methodical and most importantly a team player. Once a customer has requested a call-out, you will be the first person on site to assess/resolve the fault on their photocopier and must therefore be an enthusiastic worker with excellent communication skills and a can-do attitude.

Key responsibilities include, but are not limited to:

• Service, repair & install various types of photocopier equipment, which may require connecting to the client's network in accordance with the Mandatory Call Procedure.
• Establish and maintain professional relationships and communicate in a professional manner with customers, team members, managers and other departments.
• Discuss service problems in a polite and informative manner with clients and provide a post call summary of the fault, outcome and actions to the relevant person.
• Signal commercial opportunities to the Sales & Marketing Departments via sales lead generation form.
• Maintain customer's equipment and devices to the highest standards to achieve individual KPI's
• Maintain and manage car stock as/when needed
• Understand and account for the Health & Safety risks involved when repairing machines.
• Assist with workshop and warehouse activity as/when required
• Suggest improvements to the Company's systems, practices and procedures wherever possible.

Experience & Skillset:

• 3 years of field photocopier service experience
• Ability to work on a client's network, along with troubleshooting experience for print/scan and other utilities
• Full UK Driving License essential
• Excellent communication skills
• DBS check required upon commencing employment