Sales Support Specialist

Freudenberg Group Job Opportunity

Working at Freudenberg: We will wow your world!

Responsibilities

Sales Support Responsibilities

• Maintain daily communication with Sales & Engineering team.
• Prepare and analyze reports including forecasts, pricing, sales and profitability, customer share
• Monitor market segments and customer trends
• Prepare presentations, reports, and product materials
• Verify and maintain pricing files in accordance with contracts and Long-Term Agreements
• Track and manage NDA renewals
• Monitor customer portals for scorecards and performance matrix, identifying improvement opportunities

Customer Service and Order Management Responsibilities

• Process customer orders including EDI, ASN, returns, and order confirmations
• Ensure pricing accuracy and compliance with agreements
• Monitor and download customer forecast data from portals
• Coordinate with Planning and Shipping to mitigate delivery risks
• Manage shipment activities, including expedites, tracking, and proof of delivery
• Respond to customer inquiries promptly and professionally
• Investigate and resolve order, pricing, and invoice discrepancies
• Act as backup for other CSR team members as required

Operational and Administrative Responsibilities

• Create and maintain material master data in SAP
• Support to Accounting activities including payments, credits, debits and returns
• Create purchase requisitions for internal and external vendors
• Setting up new customer accounts
• Maintain accurate electronic and hard copy records
• Collaborate with cross-functional teams to improve order processing efficiency
• Participate in Continuous Improvement initiatives
• Comply with all Health, Safety, Environment (HSE) requirements
• Perform other duties as assigned

Qualifications

• Associate's degree in Business Administration, Supply Chain, Sales & Marketing or related field or equivalent experience
• 2 to 3 years of experience in a manufacturing or technical environment preferred
• Proficiency in Microsoft Office, especially Excel (data organization and analysis), PowerPoint, TEAMS
• Experience with CRM and SAP systems preferred
• Strong analytical skills to evaluate orders, forecasts, inventory, and demand planning data

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.