E-Commerce Salesperson

E-Commerce Salesperson

Do you enjoy providing friendly, knowledgeable service to customers in a fast-paced retail environment? Are you organized, self-motivated and detail-oriented, particularly when it comes to appliance sales and service? Would you like to be part of a winning team with plenty of opportunities to earn AND grow your career? THEN COME TALK TO US!

As the largest locally-owned appliance company, Standard TV and Appliance is searching for an eCommerce Salesperson to meet our growing online sales needs.

Job responsibilities include, but are not limited to:

• Providing excellent customer service in-person, via email and/or SMS text messages, and telephone.
• Converting website traffic into sales via online chat.
• Maintaining minimum sales standards as outlined by management.
• Maintaining a well-organized, responsible, and positive attitude.
• Additional job functions and position qualifications as listed below.

Position is full-time PLUS benefits. Salary is based on commission.

BENEFITS INCLUDE:

• Employee Discount Program on purchases
• Health and Dental Insurance
• Paid Time Off/Paid Holidays
• Stable company atmosphere (over 70 years in business!)
• PLUS FUTURE OPPORTUNITIES FOR ADVANCEMENT

ESSENTIAL JOB FUNCTIONS:

• Greet the customer with a smile and positive attitude.
• Provide customer service (treat the customers as your family).
• Engage active website visitors within 120 seconds of arriving on our site.
• Engage active 'live chat' requests within 15 seconds.
• Qualify leads and move conversations offline to phone, text, email and, if possible schedule appointment in retail locations.
• Maintain minimum sales standards per Minimum Expectations Addendum.
• Maintain accurate knowledge of all product functions, features and benefits sold by Standard TV and Appliance.
• Follow the Sales Handbook, Memos and Policies & Procedures.
• Dress as per Sales Handbook, including a name tag.
• Punctual for shift, should be punched in on or before start time.
• Ask the on duty Person-in-Charge (PIC) for assistance if you are not able to close the sale.
• Follow up on all bids, SOR reports, "NA" reports, and others as assigned.
• Follow up on all customer calls before leaving your shift.
• Follow online merchandise and pricing direction from the buying office.
• Attend regular sales meeting (as scheduled).
• Attend training sessions, Daily, Weekly, Monthly, factory off-site & on-site as required or available.
• Prioritize the preservation and protection of JBC Limited, LLC.'s (and all dbas) reputation and public image of integrity.

MINIMUM QUALIFICATIONS:

• Prior work experience offering friendly customer service in a fast-paced work environment.
• Must be detail-oriented; possess good organizational and appliance product knowledge skills.
• Excellent telephone etiquette.
• Fluency in English (written & verbal).
• Basic computer skills and experience.
• Ability to work a flexible schedule, i.e. Saturdays and/or Sundays until 10:00 p.m.
• Ability to follow merchandise directions, a plan to sell.
• Ability to lift 50lbs (assist in loading Appliances).
• Working knowledge of appliance hook up instructions.
• Ability to accurately calculate gross margins from cost reports.
• Ability to work positively in a team environment.
• Ability to work in a fast-paced environment and remain calm in stressful situations.
• Ability to work on several projects simultaneously.

PREFERRED QUALIFICATIONS:

• Prior builder/designer account experience a plus.
• Prior retail sales experience.
• Knowledge of "STORIS" system.
• Customer Service Certification from a business or accredited college.
• Strong computer experience, including Microsoft Word.
• Fluency in Spanish, Eastern European or Asian languages.
• Prior property management experience.

If this sounds like the role for you AND you work well as part of a team, have a great attitude and are looking to grow with a great company - APPLY TODAY!