Maintenance Supervisor - Multifamily Leadership & Bonuses

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business.

JOB DESCRIPTION SUMMARY

Novi at Queen Anne has an immediate opening for an experienced Maintenance Supervisor! Our team members are high performers that care about customer service and exceed expectations. The Maintenance Supervisor plays a critical role in our success. This role oversees and performs technical and mechanical work that ensures the inside and external buildings, ground, amenities, and common areas of the community meet the Company’s standards for cleanliness, appearance, safety, and overall functionality.

JOB DESCRIPTION

In addition to competitive compensation, we offer housing discounts up to 40% at Greystar communities, cell phone allowance, monthly bonus incentives, and a robust benefits and perks package. Being part of a team and having fun while providing excellent customer service Managing outside vendors and following up on warranties by email and phone Develop standards for the cleanliness and overall appearance of the property Knowledge of hot water repair and maintenance highly desired Basic carpentry knowledge required Supervising up to 5 employees Assist with developing the budget for regular repair and maintenance and capital expense Delegate and complete resident work orders in a timely manner

WHAT WE ARE LOOKING FOR

Vast maintenance management experience in multifamily housing Knowledge of hot water heater repair and maintenance, carpentry required. Background on different types of roofing materials shingle to BUR membrane and EPDM highly preferred Knowledgeable and skilled in safe use and maintenance of hand tools, power tools, and mechanical equipment Proficient in MS Office Suite and property management software (Yardi/One Site) High level of professionalism in both manner and dress Proficient in MS Office Suite; property management software (Yardi/One Site) highly desired

RESPONSIBILITIES

Assist and complete work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements. Oversee and complete the “make‑ready” process to prepare vacant apartment homes for leasing and new move‑ins by completing pre‑move‑out inspection, creating a “punch” list, scheduling vendors and contractors as needed, obtaining needed supplies, completing all maintenance tasks, and inspecting completed work. Develop standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market‑ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure they reflect and represent the high quality of the community and Greystar standards. Periodically inspect work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed. Periodically inspect work performed by contractors, vendors and other service providers to verify that the work, materials and services meet quality standards, scope and specifications as required. Maintain adequate inventory of spare parts and maintenance materials and work with Community Manager to order supplies and tools as needed to stay within budgetary guidelines. Complete monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual. Assist Community Manager in developing the budget for regular repair and maintenance and capital projects. Support cost‑cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment. Conduct regularly scheduled Greystar safety meetings, ensure MSDS sheets are current and readily accessible, and keep up to date on all OSHA and other safety related laws and requirements to ensure community compliance. Demonstrate customer service skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.

BASIC KNOWLEDGE & QUALIFICATIONS

High school diploma, GED, or related experience and training. Experience in property management maintenance, other building maintenance, or related trade. Incumbents must provide own hand tools unless prohibited by State law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user‑moved aids, mechanical equipment and measuring devices. Ability to apply principles of logical thinking to define and correct problems. Proficiency in customer service and interpersonal communication skills to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems. Ability to read, write, and communicate effectively. Proficiency in internet, word processing, spreadsheet, and database management programs; property management system experience preferred. Mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions.

SPECIALIZED SKILLS

EPA certifications Type I and II or Universal if the position requires working on a sealed HVAC system to test system pressures, handle refrigerants, etc. All certifications as required by State and Local jurisdictions. Valid driver’s license to operate a golf cart on the property, if applicable.

TRAVEL / PHYSICAL DEMANDS

Stand, walk, sit, bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas for extended periods. Work inside and outside in all weather conditions. May require pushing, pulling, lifting, carrying, or maneuvering weights of up to 25 pounds independently and 50 pounds with assistance. Local, routine travel may be required for meetings, training, or other situations. Work flexible schedule, including “call” during evenings, weekends, and holidays. Bilingual English/Spanish skills are a plus.

ADDITIONAL COMPENSATION

Hourly range for this position is $27.00 – $41.00. In addition to base salary, this role may be eligible to participate in bonus programs based on individual and company performance.

BENEFITS OFFERED

Competitive medical, dental, vision, disability & life insurance benefits; low employee medical costs for employee‑only coverage discounted after 3 and 5 years of service. Generous paid time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Birthday off after 1 year of service. Additional vacation accrued with tenure. For onsite team members, onsite housing discount at Greystar‑managed communities subject to discount and unit availability. 6‑week paid sabbatical after 10 years of service and every 5 years thereafter. 401(k) with company match up to 6 % of pay after 6 months of service. Paid parental leave and lifetime fertility benefit reimbursement up to $10 000 (includes adoption or surrogacy). Employee assistance program. Critical illness, accident, hospital indemnity, pet insurance and legal plans. Charitable giving program and benefits. Greystar will consider for employment qualified applicants with arrest and conviction records. Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging; all communication will come from official Greystar email addresses. If you receive suspicious requests, please report them immediately to View email address on click.appcast.io. #J-18808-Ljbffr Greystar Worldwide, LLC