On-Site Services Operations Specialist

Report to the Manager of Operations Specialist and work closely with Avantor’s Lab and Production Services professionals to serve customers by performing customized, mission-based lab work and research protocols. Support multiple facilities and/or customers in a strategic geographic area, performing the job functions of Coordinators, Technicians, Material Handlers, and Glass Washers when needed. Act as a backup to other territories and may require travel outside of the designated territory. Coordinate and lead team efforts, performing work related to customer requirements, and closely work with management to complete projects like Standard Operating Procedures and Direct customer interfacing. Utilize various computer systems: SAP, Inventory Manager, Citrix, VBQ, Info Access, and other customer-specific applications. Train Avantor Lab and Production Services associates on all service offerings. Provide SAP Support for customer services, credit rebills, and invoice scrubbing. Manage budgets related to expense reports and meet goals in revenue, safety, and quality. Requirements High school diploma or GED is required; an Associate's degree or undergraduate degree in a business or science-related field is a plus. 3+ years of experience in Inventory control/procurement/shipping and receiving/Inside Sales, etc., a plus Collaboration Tool: Microsoft Suite Must be able to lift up to 50 lbs Previous experience working in a GMP facility is strongly desired Strong communication skills Knowledge of Information Access and System ESS Overnight travel is required, and you will receive an overnight assignment bonus program Valid driver's license and reliable transportation are needed to perform the essential functions of the job Ability to prioritize tasks and meet deadlines Cross-referencing and inside sales experience are a plus Forklift Certification is a plus Prior experience with VWR/Avantor products and services, a plus IATA, DOT, OSHA Right to Know, IMDG a plus Core Competencies Demonstrates expertise in inventory control, procurement, and customer service within a GMP environment, while effectively utilizing SAP and other computer systems to manage operations and support team collaboration. Hard Skills Inventory Control Procurement Shipping and Receiving Inside Sales SAP Information Access System ESS Budget Management Cross-Referencing GMP Compliance Soft Skills Collaboration Task Prioritization Deadline Management Certifications & Qualifications Forklift Certification Valid Driver's License Industry Keywords IATA DOT OSHA Right to Know IMDG Avantor Products and Services Tools & Technologies Microsoft Suite Citrix VBQ #J-18808-Ljbffr Jobtailor