Quality Assurance Specialist

Quality Assurance Specialist

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

PRIMARY PURPOSE: To assess, promote and confirm data quality and/or performance of investigative service partners and internal resources by performing quality audits of case files or client records to ensure optimal service delivery and compliance.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Assesses performance of internal, client or vendor case files or records at regular intervals for accuracy, consistency and compliance with service level expectations and service agreements.
• Identifies trends and areas of opportunity for increased service efficiency, education and quality.
• Works in partnership with stakeholders to ensure all required and relevant data elements, including but not limited to client demographics, client contacts, 3rd party connections, contract records, and performance guarantees are accurately and consistently captured in the client relationship management system.
• Compiles audit results and submits to manager for review.
• Provides audit results for quarterly stewardship reports.
• Monitors ongoing action items logs and project plans with appropriate stakeholders.
• Updates vendor resources to mapping program

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing

• Bachelor's degree from an accredited college or university preferred.
• Full adjusting license in one or more provinces

Experience

• Minimum of Four (4) years of investigative experience or equivalent combination of education and experience required.

Skills & Knowledge

• Oral and written communication skills
• PC literate, including Microsoft Office, Excel, PowerPoint products
• Analytical and interpretive skills
• Strong organizational skills
• Ability to work independently or in a team environment
• Ability to meet or exceed Performance Competencies

Job type: We are currently hiring for this position

Compensation Information: Salary Range: $47,116.00 - $61,251.00 - $75,386.00 CAD Annual. This position is full-time, and compensation is salaried. Compensation is determined based on experience, qualifications, and internal equity. Sedgwick is committed to transparent and equitable pay practices.