Senior Software Engineer

Role Description

We are building Security Benefit’s first true in-house Experience Service Center: a digital-first, AI-assisted operation that supports our customers in the moments that matter most. Routine inquiries are handled by self-service. The complex ones come into our Operations specialists, who open to a screen that has already classified the question, assembled the customer context, and drafted a recommended response. As the Senior Software Engineer for the Experience Center, you will be the technical lead for the full internal build:

• Operations portal
• Case workflows
• Agent assist surfaces
• Integrations that bring customer context, AI-drafted responses, and back office data to specialists at the moment of contact

You will be hands on first, writing code daily, especially in the early stages, and you will set technical direction, own architecture, mentor the engineers on the team, and raise the bar for how internal-facing software gets built at Security Benefit. This role is fully remote. The Senior Software Engineer reports to the Head of AI and Innovation.

• Lead the Experience Center build end to end, from problem framing and architecture through production deployment and operations.
• Drive outcome-based delivery for the Experience Center: partner with product to define the customer and business outcomes that matter, validate impact after launch, and prioritize work by the outcome it enables, not the features it ships.
• Set technical direction and patterns for the Experience Center stack, in close coordination with the Staff Software Engineer leading the customer-facing Digital Experience track.
• Personally write, review, and ship production code daily, especially during the foundational phase of the build.
• Architect integrations with our internal generative AI platform, Salesforce, our core policy administration systems, and our telephony and CTI layer.
• Establish and enforce engineering standards for the Experience Center: code review, testing, CI/CD, security, performance, accessibility.
• Mentor and coach Software Engineers on the Experience Center team, and raise the team’s collective technical capability.
• Champion AI-assisted coding tools (Cursor, Claude Code, Codex) and define the patterns that make them work in production.
• Partner with UX, AI Engineering, automation, the Data Platform team, and the Service Excellence and Experience product team.
• Lead incident response and post-incident review for the systems you own.
• Maintain solution design documents, architecture decision records, runbooks, and onboarding material that scale the team’s knowledge.

Qualifications

• 6+ years of professional software engineering experience, including time spent as a tech lead or senior IC on an operations-critical or customer-impacting product.
• Demonstrated experience leading the design and delivery of a non-trivial system end to end on AWS, including serverless components.
• Strong working experience with Snowflake or a comparable cloud data warehouse.
• Daily, fluent use of AI-assisted coding tools (Cursor, Claude Code, GitHub Copilot, or equivalent), with a clear point of view on how a team should adopt them.
• Experience building or substantially contributing to internal-facing software for contact centers, operations teams, or other always-on workflows is strongly preferred.
• A track record of mentoring and growing other engineers, and of raising team-wide engineering quality.
• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or equivalent practical experience.

Benefits

• Competitive salary and annual incentive bonuses to reward your contributions.
• 33 days of paid time off (including PTO, holidays, Volunteer Day, and days of significance).
• Paid parental leave after 90 days of service.
• Comprehensive medical, dental & vision insurance.
• 401(k) with company match, plus Profit Sharing & Savings Plan.
• Short- and Long-Term Disability Insurance to give you peace of mind.
• Flexible Spending Accounts for medical and dependent care.
• Life Insurance to protect your loved ones.
• Educational assistance to support your career development.
• Associate assistance programs for your personal and professional well-being.

Ready to Make an Impact?

Apply today by visiting our career page to submit your resume. We’re excited to meet you!