Director, National Chain Customers - Total Wine & More

Overview Pernod Ricard USA is a global premium spirits and wine company. Working at Pernod Ricard is about igniting conviviality in all that we do and embodies human connection, authenticity, friendliness, and joy as part of our core philosophy. Position Director, National Chain Customers - Total Wine & More. Location: Remote (CA, FL, TX). This role leads Pernod Ricard USA's end-to-end strategy, performance, and headquarters relationship with Total Wine & More, shaping and delivering the annual operating plan across in-store, digital, and e-commerce channels. What you’ll do Lead and own the national customer strategy for Total Wine & More by developing and executing a joint business plan that leverages PRUSA brands, shopper, category, consumer, and digital insights to deliver AOP objectives and outperform the market. Own the headquarters relationship, ensuring alignment on priorities, initiatives, and performance expectations across buying, category management, merchandising, and e-commerce teams. Manage and develop a team of Senior Key Account Managers to deliver best-in-class execution of programming, retail strategies, and local market initiatives. Design and implement the annual customer calendar, aligning key holidays and events to impactful programming that drives mutual growth and joint business planning targets. Lead brand, package, and multicultural segmentation strategies, and partner with Customer Marketing, Merchandising, ECommerce/Digital, and Insights teams to deliver differentiated customer marketing and innovation. Drive execution of the customer strategy using category management, shopper insights, and revenue growth management principles to expand the size and value of PRUSA's portfolio. Partner with Senior Customer Solutions Managers, Marketing, State Teams, and Commercial Planning & Analysis to build, monitor, and course-correct customer plans by market, brand, and package. Collaborate with distributor partners to ensure alignment and execution, monitoring performance by market and addressing gaps or accelerators to deliver plan targets. Communicate the Look of Success, programming priorities, and execution targets to field teams; lead post-program analysis and share results through scorecards, summits, and leadership forums. Establish and manage execution scorecards, identify risks and opportunities, and continuously adjust strategy to beat competition and deliver results. What’s in it for me? Being part of an inclusive and diverse company with opportunities for professional development and internal career mobility. You’ll be part of a culture that celebrates diversity and our commitment to making exceptional products, giving back to communities, and environmental stewardship. Required qualifications 7-10+ years of proven success in sales serving large, complex customers; experience calling on Total Wine & More strongly preferred. Direct key account or channel leadership experience with demonstrated ownership of customer strategy and results. Proven ability to lead and develop teams to achieve performance goals. Demonstrated experience building and executing customer business plans with accountability for results. Strong business, analytical, and communication skills, including the ability to present to and influence senior audiences. Experience managing P&L responsibility within a national or regional account. Deep understanding of category management and shopper insight application. Frequent travel to customer sites is required (40% of the time). Benefits and culture We offer a workplace that values heritage, sustainability, safety, and giving back to the communities where we work. We provide flexible work options, including hybrid arrangements where appropriate, and a range of benefits to support employees and their families. Equal Opportunity Pernod Ricard USA is an Equal Opportunity Employer. It hires qualified individuals based on ability, training, and experience, and does not discriminate on race, color, religion, sex, age, disability, national origin, citizenship, marital status, sexual orientation, gender identity, genetic information, military service, or any other protected class. Pernod Ricard USA is committed to the full inclusion of all qualified individuals and will provide reasonable accommodations for the hiring process. To request accommodations during the application process, contact View email address on click.appcast.io. #J-18808-Ljbffr Pernod Ricard USA