Business Systems Analyst

The Business Systems Analyst serves as a liaison between University functional areas and Information Technology Services (ITS), analyzing and improving business processes through effective use of enterprise technology. The position leads process discovery, documents current- and future-state workflows, identifies opportunities for standardization and automation, and translates business needs into clear functional and system requirements. The analyst partners with functional stakeholders, technical teams, project managers, and vendors throughout solution evaluation, implementation, testing, and post-production validation. The role supports University-wide initiatives, with particular emphasis on Finance and administrative processes such as general ledger, accounts payable and receivable, procurement, budgeting, grants, financial reporting, and reconciliation. About The University of New England UNE is Maine's largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands-on learning, empowering students to positively impact a world full of challenges. We are the state's top provider of health professionals and home to Maine's only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts. Benefits Overview Multiple health and dental plan options, plus vision coverage. Up to 8% retirement plan match. Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year. Educational benefits : UNE tuition waiver for employees, spouses, and domestic partners Business Process Analysis & Requirements Lead stakeholder discovery sessions to define business objectives, process gaps, requirements, controls, dependencies, and desired outcomes. Document current- and future-state processes, including workflows, roles, business rules, exceptions, decision points, and system interactions. Analyze end-to-end processes and recommend opportunities to eliminate duplication, reduce manual work, strengthen controls, standardize practices, and automate workflows. Develop and prioritize business and functional requirements, use cases, user stories, business rules, and acceptance criteria. Translate approved requirements into actionable functional specifications and solution requirements for technical and vendor teams. Conduct fit-gap analyses to determine whether requirements are best addressed through process changes, existing functionality, configuration, reporting, integration, or customization. Maintain traceability of requirements through design, testing, implementation, and post-production validation. Present recommendations that clearly identify business impacts, risks, dependencies, alternatives, and tradeoffs. Finance & Administrative Process Analysis Analyze Finance and administrative processes, including general ledger, accounts payable and receivable, procurement, budgeting, grants, reporting, reconciliation, and related operations. Partner with subject matter experts to document financial rules, approvals, controls, data requirements, exceptions, and dependencies. Recommend process and technology improvements that reduce manual effort, improve data quality, strengthen controls, and increase use of existing enterprise capabilities. Analyze cross-functional processes spanning multiple University departments, applications, and data sources. Application & Solution Support Translate approved processes and requirements into application configurations, workflows, forms, reports, security roles, and related solution specifications. Analyze complex application issues to identify whether root causes involve business processes, data, configuration, integrations, or system defects. Assess business impacts of application enhancements, upgrades, and releases and validate readiness for implementation. Develop and maintain process documentation, functional specifications, job aids, and knowledge resources. Testing, Data & Integrations Develop test scenarios, test cases, and acceptance criteria based on documented requirements. Coordinate and support system, integration, regression, and user acceptance testing, documenting results and tracking defects through resolution. Analyze and validate application data to support reporting, reconciliation, conversion, migration, and decision-making. Document data definitions, mappings, integration requirements, reconciliation rules, and error-handling requirements. Partner with technical teams to validate integrations and data exchanges between enterprise applications. Serve as a business analysis resource for implementations, system selections, upgrades, enhancements, and process-improvement initiatives. Support vendor and technology evaluations through requirements development, use cases, demonstrations, fit-gap analysis, and solution assessment. Facilitate cross-functional discussions to resolve differences in requirements, processes, priorities, and solution approaches. Coordinate functional requirements, solution questions, defects, and enhancement requests with vendors and internal teams. Communicate project status, findings, risks, dependencies, recommendations, and decisions to technical and non-technical audiences. Identify and recommend opportunities to standardize University processes and improve use of existing technologies. Evaluate opportunities to use workflow automation, analytics, integrations, and emerging technologies, including AI, to improve efficiency, accuracy, controls, and user experience. Contribute to institutional standards for business analysis, requirements documentation, process mapping, testing, and solution evaluation. Incorporate lessons learned and industry practices into future projects and process improvements. Maintain knowledge of current business analysis practices, enterprise applications, higher education processes, and relevant technologies. Perform other duties as assigned. Preferred Qualifications Experience with reporting and data analysis tools, basic SQL, or query and dashboard tools. Experience supporting application integrations, APIs, or data exchanges between systems. Familiarity with business analysis or related frameworks and certifications (for example, ECBA, CCBA, or CBAP). Experience in higher education or another complex mission-driven organization. Qualifications Bachelor's degree in business, finance, accounting, information systems, information technology, or a related field, or an equivalent combination of education and relevant professional experience. Three to five years of professional experience in business analysis, business process analysis, enterprise applications, functional systems analysis, or a related role. Demonstrated experience facilitating discovery sessions and working with stakeholders to identify business objectives, pain points, business rules, requirements, and desired outcomes. Demonstrated experience documenting and analyzing current-state and future-state business processes, including workflows, handoffs, roles, business rules, controls, exceptions, and system interactions. Demonstrated ability to gather, analyze, prioritize, and document business and functional requirements and translate them into functional specifications, solution requirements, and acceptance criteria. Demonstrated ability to distinguish underlying business needs and requirements from proposed technology solutions and to evaluate alternative approaches. Experience identifying opportunities for business process improvement, standardization, simplification, and automation. Experience supporting enterprise applications such as ERP, SIS, CRM, HR, Finance, or other complex administrative systems. Experience participating in application implementations, enhancements, upgrades, system selections, or other technology-enabled business initiatives. Working knowledge of the software and application lifecycle, including requirements, solution design, testing, implementation, release management, and production support. Strong analytical, facilitation, critical-thinking, and problem-solving skills, with the ability to work through complex cross-functional business and system issues. Strong written and verbal communication skills, including the ability to facilitate stakeholder discussions, document complex processes and requirements, and communicate technical concepts to non-technical audiences. Ability to build effective working relationships with functional stakeholders, technical teams, project managers, leadership, and external vendors. Proficiency with Microsoft 365 tools, particularly Excel, Word, PowerPoint, and Teams, and the ability to quickly learn new applications and technologies. Commitment to confidentiality, data privacy, information security practices, and institutional policies. EEO Statement Summary Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities. Employees in clinical settings must meet the State of Maine’s immunization requirements for clinical activity. Additional Note This position is not eligible for H-1B visa sponsorship or STEM OPT extension. Anticipated Pay Range Anticipated Pay Range $75,000 - $82,000 Posting Number

2022PS0921P

Open Date 11/10/2026 Close Date Open Until Filled Yes Supplemental Questions Required fields are indicated with an asterisk (*). Documents Needed to Apply Required Documents Cover Letter Resume Names and contact information for three professional references Optional Documents Optional documents are not required. #J-18808-Ljbffr University of New England