Client Service Representative

Job Description

Job Description

At Anicira, everything we do is centered on improving the quality of life for cats and dogs in our community. We offer a range of programs and services that strengthen the human-animal bond, provide accessible veterinary care, educate the community on humane treatment, and offer safekeeping services for families in need.

We are seeking an experienced Client Service Representative (CSR) to join our team.

Client Service Representative Qualifications

The ideal CSR candidate shares Anicira’s commitment to delivering high-quality patient care alongside exceptional client service. This role is essential in creating a supportive, welcoming environment for both clients and their pets.

Client Service Representative Responsibilities
Including, but not limited to:

• Provide excellent client service at all times
• Demonstrate respect, professionalism, and friendliness toward clients and team members
• Foster an inclusive, non-judgmental environment that respects cultural differences
• Build strong working relationships both internally and externally
• Answer phone calls, schedule appointments, and respond to general inquiries
• Present and explain fees, estimates, and treatment plans clearly and compassionately
• Utilize practice management software effectively
• Manage a multi-line phone system and accurately triage calls
• Maintain clear, professional communication (both written and verbal)
• Demonstrate a positive, calm, and engaging phone presence
• Think critically and problem-solve using sound judgment
• Generate hospital forms and reports as needed
• Educate clients on services, products, and care recommendations
• Maintain accurate medical records, charts, and correspondence
• Triage patients as needed and alert veterinary technicians and doctors
• Process financial transactions accurately
• Review and determine eligibility for financial assistance programs
• Maintain a clean, organized, and professional hospital environment
• Perform other duties as assigned

Work Schedule

• Four-day work week
• 6:45 AM – 5:45 PM
• Closed Saturdays and Sundays

Physical & Job Requirements

• Ability to lift up to 40 lbs
• Ability to stand, walk, sit, stoop, kneel, and perform repetitive motions for extended periods
• Ability to lift, carry, and move patients and supplies as needed
• Comfortable working around animals and in a medical environment

Benefits

• Top-tier medical, dental, and vision insurance plans
• 401(k) with employer match
• 100% employer-paid short-term disability and life insurance
• Medical and dependent care FSA
• Paid time off and paid holidays
• Employee Assistance Program (includes mental health, legal, and financial support)
• Professional development opportunities
• Student loan assistance (PSLF-eligible organization)
• Generous personal pet care discounts
• Paid parental leave
• Paid bereavement leave (including pet bereavement)
• Free uniforms
• Optional supplemental insurance