Certified Pharmacy Technician: Signature Healthcare

Welcome to Clearway Health - At Clearway Health, we've been recognized as a Great Place to Work® for four years in a row-and we're just getting started. We're redefining specialty pharmacy by improving access to care, delivering personalized support, and helping patients navigate complex medication needs. We're looking for a certified pharmacy technician who's ready to bring their skills and experience into the specialty pharmacy space. As our Pharmacy Patient Liaison I, you'll play a pivotal role as the bridge between patients and pharmacists, taking a hands-on approach to ensure exceptional care.


Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity
In this role, your pharmacy background will allow you to support patients with complex therapies while also enabling our clinical teams to deliver outstanding results. You'll combine customer service excellence with a deep understanding of pharmacy operations, helping reshape the patient experience while contributing directly to the growth and success of our specialty pharmacy-and to the health system's overall performance.
Working with specialty patients and their medications requires the same dedication and precision as managing high-value accounts: it's about cultivating trust, delivering consistent support, and driving meaningful outcomes. Learn more about Signature Healthcare, our Client Partner!
This position will be located on site at our client partner, Signature Healthcare, founded as Brockton Hospital in 1896, a not-for-profit, integrated healthcare system providing a wide range of services to patients of all ages throughout Southeastern Massachusetts. They are comprised of the award-winning Signature Healthcare Brockton Hospital, Signature Medical Group (SMG), a multi-specialty physician group of more than 150 physicians practicing in 15 ambulatory locations, and the Brockton Hospital School of Nursing. At Signature Healthcare, they are transforming how healthcare is delivered by providing integrated care to their patients. They bring together hospitals, healthcare providers, and community medical offices to create a seamless patient experience. This approach improves the quality of care, reduces costs and makes it easier for patients to get the care they need.
Patient Relationship Development and Client Sales - You will focus on sales/customer service with the goal of expanding your patient account base by enrolling and retaining specialty pharmacy services offered through Clearway Health.
You accomplish set goals for enrolling patients into the Clearway Health Specialty Pharmacy program. Your success is measured consistently and evaluated through various sales and reporting platforms, focusing on customer relationships and the revenue performance of each individual specialty service line.
You are responsible for performing enrollment functions, including following up on provided leads for new business and generating leads through your provider relationships or direct customer service engagements.
You build relationships with patients by offering them friendly, courteous, and efficient service, all while encouraging them to use Clearway Health to access its top-notch patient care services.
You work closely with patients, delivering a full continuum of medication adherence support through various tools and applications.
You provide outbound therapy/medication adherence check-ups by processing refills to eliminate any gaps.
You are responsible for building and maintaining relationships with providers, care teams, and ancillary support to ensure the continuity of sales and enrollment functions.

You maintain and support pharmacy interdepartmental relationships and management, ensuring a smooth transition of patient care from clinic to pharmacy.
You take the lead in creating and developing strategic partnerships with various healthcare professionals, providing them with the necessary information and support to ensure successful patient care transitions.
You skillfully navigate the patient Electronic Medical Record (EMR) to answer questions and provide documentation as needed for specialty pharmacy prior authorizations.
You maintain effective communication with various healthcare professionals, such as doctors, nurses, clinical pharmacists, and practice managers, both in person, over the phone, and through written transmissions via EMR. You excel at resolving high-level patient care issues, knowing when to involve managers or clinicians when needed. You play a vital role in training and supporting new hires, helping them understand and meet the expectations for day-to-day operations in their specific roles.
High School diploma or G.Certificates, Licenses, or Registrations:
Active and unrestricted Pharmacy Technician license with the Board of Pharmacy in the respective state of application is required.
2+ years of direct pharmacy experience required.

Excellent verbal and written English communication skills required; as well as ability to communicate professionally over the phone.
Excellent interpersonal skills to provide superb, personalized customer service to instill confidence and advocate for patients; ability to explain required information to customers in a comprehensible manner.
Organized, strong attention to detail, ability to self-direct through multitasking and prioritizing, dependable, empathetic, focused on quality service, goal oriented.
Must practice discretion and confidentiality as position deals with extremely sensitive and confidential data.
High proficiency in Microsoft Office, particularly Excel, Word, and Outlook. Ability to quickly learn other relevant applications that support management of patient care and assigned responsibilities; Knowledge of outpatient pharmacy operations
Experience interacting with other healthcare professionals, MDs, RNs, RPhs, social work
Knowledge of transplants, hepatitis C, infectious diseases (including HIV), oncology and/or other specialty medication therapies preferred.
Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served is a plus.
Knowledge of prior authorization request process to third party payors.
Familiarity with 340B drug program and ACO hospital models.
Knowledge of EPIC, Salesforce, Liberty, or other pharmacy and/or EMR systems.
Special Working Conditions (On-call, travel, shift, coverage):
~ Clearway Health Specialty Pharmacies, serving patients in hospitals, health systems, and communities, may require employees at client sites to work on company-recognized holidays, with eligibility for holiday pay.

The actual rate within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. xywuqvp
External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.