Restaurant Server - On-Call

On-Call Restaurant Server

Hourly Rate: $16.00/hour + tips Love delivering service with a smile? Are you flexible and a team player? Got a 'can-do' attitude? Hilton Waikiki Beach is looking for an On-Call Restaurant Server to join our team at M.A.C. 24/7. We want a true team player who is organized, has an attention for detail and, able to multi-task in a fast-paced environment. Our ideal candidate works efficiently and will make every customer feel like a VIP and, must be available and flexible to work any of 5 scheduled shifts per week. Teamwork: experience what being a part of the M.A.C. 24/7 ohana feels like. Be supported by hands-on leaders, be encouraged and celebrated by our hotel team to connect with our guests, each other and our community through our Blue Energy Philosophy. Learn and Grow: Hilton is synonymous with hotel. Learn from more than 100 years of experience of the world's largest hospitality company. We have a community where you will work with diverse individuals and explore new ways of thinking. Our benefit package includes:

• Enjoy discounted hotel room stays for you and your family WORLDWIDE through the Go Hilton travel discount program
• Recognition programs
• 401(k) with company match
• Team Member Fitness Center, and more

Essential Duties and Responsibilities: Creates 100% guest satisfaction by providing "Can Do" attitude and genuine hospitality and by exceeding guest expectations. Gives personal attention, takes personal responsibility and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate Performs other duties as required to provide "Can Do" attitude and genuine hospitality Provides food and beverage service to guests in the restaurant Provides guest with overview of menu choices Takes guests' order provides explanation of menu and upsells as appropriate Utilizes MICROS POS to accurately enter food & beverage orders and process discounts and payments. Prepares order for presentation to guest Servers and replenishes beverages Clears tables throughout the dining experience using proper methods for removing dishes, glassware and silverware Cleans tables, chairs and floor area Resets table quickly Consolidates and garnishes food items when completed and delivers to assigned table. Knowledgably in bar beverages i.e., beer, wine, distilled spirits Assists service team as necessary to meet and exceed the guests' expectations Complete all side work assignments to Restaurant standards Performs duties according to the Department of Health sanitation and food safety guidelines Must perform manual and electronic transactions that include: monies, room charge, credit card, coupons, vouchers and any hotel issued certificates.

Skills

Preferred: Time-Management Intermediate Detail Oriented Intermediate Multi-Tasking Intermediate Customer Service Intermediate Teamwork Intermediate Organized Intermediate MICROS Some Knowledge

Behaviors

Preferred: Enthusiastic: Shows intense and eager enjoyment and interest Team Player: Works well as a member of a group Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Education

Preferred: High School or better.

Experience

Required: 1 year: Experience in a high volume full service restaurant

Licenses & Certifications

Required: HI Liquor License HI TB Clearance Preferred: Food Handler Alcohol Training