Club Concierge

Job Description

Job Description

Description:

About the Role

Imagine arriving to work each day at one of the most extraordinary private clubs in Texas — where Members know your name, your team is your family, and no two days are ever the same.

Escondido Golf & Lake Club sits in the heart of the Texas Hill Country on the shores of Lake LBJ, where Mediterranean architecture, world-class golf, and genuine Hill Country warmth come together in something truly one-of-a-kind. As Club Concierge, you are at the very center of it all — the face Members see, the voice they trust, and the expert they rely on for a full "Escondido Experience" at the Club.

What You'll Do

Member Experience

• Welcome every Member and guest with genuine warmth and make the first impression a lasting one
• Become the Club's ultimate insider — the go-to for dining, events, amenities, and everything in between
• Manage reservations for dining, cabanas, water sports, and transportation with precision and care
• Anticipate needs before they're expressed and resolve concerns before they become problems
• Keep the front desk polished, welcoming, and running seamlessly every single day

Club Operations

• Produce the Daily Report — the team's morning briefing on lodging, events, dining, and more
• Maintain Member profiles and directory in Jonas Club Management Software
• Greet prospective Members and realtors; champion the Escondido experience from the first handshake
• Collaborate with the Director of Member Experience and Events team to bring every occasion to life

Lodging Program

• Own all bookings for our exclusive collection of member-owned luxury Golf Cottages and Villas — from first inquiry to checkout
• Serve as the trusted liaison between homeowners and their guests, protecting both the property and the relationship
• Conduct personal check-ins and check-outs that make every arrival feel like an arrival, not a transaction
• Be the first call when issues arise, resolving them swiftly and gracefully so guests leave wanting to return
• Handle all contracts, billing, invoicing, and homeowner communications with accuracy and professionalism

Who We're Looking For

You are warm, organized, and quietly unflappable. You love people, take pride in the details, and hold yourself to a higher standard because it's simply who you are. You think ahead, communicate with grace, and find genuine joy in making someone's experience feel effortless.

You Are…

• A natural connector who lights up in a service environment
• Deeply organized with multiple priorities in the air at once
• Curious and eager — excited to become the Club's go-to expert
• Calm and gracious under pressure, even when it's complicated
• Proactive — you anticipate needs and act before you're asked

You Bring…

• Experience in hospitality, a private club, hotel, or high-end service environment
• Strong administrative skills: scheduling, billing, and correspondence
• Confident, professional communication — written and in person
• Tech comfort; we'll train you on Jonas Club Management Software
• Availability Wednesday–Sunday, with flexibility for holidays and events

Why Escondido

This isn't just a beautiful place to work — it's a community where your contributions are seen, valued, and celebrated. You'll be part of a close-knit team that takes pride in delivering something truly extraordinary every day.