Salesforce Program Manager / Delivery Manager

Salesforce Program Manager / Delivery Manager

Company: Algoworks

Location: Jersey City, New Jersey, United States (Hybrid)

Employment Type: Full-Time

Experience: 10+ years of overall IT experience, including significant enterprise Salesforce program leadership experience

Work Arrangement: Hybrid – 2 days onsite per week

Interview Process: 2–3 rounds

Role Overview

Algoworks is seeking an experienced Salesforce Program Manager / Delivery Manager to lead a large-scale Salesforce program for a global enterprise client.

The ideal candidate will have proven experience managing complex Salesforce programs, leading distributed teams, overseeing program financials, and maintaining executive-level client relationships.

This is a client-facing leadership role requiring end-to-end ownership of program delivery, including timelines, budgets, scope, quality, risks, resource planning, and service-level agreements (SLAs).

The successful candidate will combine strong program management expertise with a solid understanding of the Salesforce ecosystem to drive delivery excellence and successful business outcomes.

Key Responsibilities

1. Program Ownership and Delivery

• Own overall Salesforce program delivery, serving as the primary point of accountability.
• Manage multiple Salesforce projects, workstreams, releases, milestones, and dependencies.
• Ensure delivery commitments are met within agreed timelines, budgets, scope, quality standards, and SLAs.
• Monitor program performance and implement corrective actions when required.
• Drive program closure, transitions, and continuous improvement.

2. Client and Executive Stakeholder Management

• Serve as the primary client-facing leader for the Salesforce program.
• Build strong relationships with client executives, business sponsors, and technology leaders.
• Lead steering committee meetings, executive reviews, and program governance discussions.
• Communicate program status, risks, financials, dependencies, and decisions proactively.
• Manage escalations, negotiations, conflicts, and client expectations.

3. Financial, Resource, and Risk Management

• Manage program budgets, revenue, costs, margins, utilization, and financial forecasts.
• Coordinate resource planning, capacity management, hiring, backfills, and transitions.
• Identify and mitigate program-level risks, issues, assumptions, and dependencies.
• Partner with account and finance teams on invoicing, purchase orders, and commercial tracking.
• Maintain delivery continuity during critical incidents, resource constraints, and major releases.

4. Salesforce Delivery Leadership

• Lead Salesforce implementations, enhancements, integrations, migrations, managed services, and transformation initiatives.
• Work closely with Salesforce Architects and Technical Leads to ensure scalable, secure, and maintainable solutions.
• Understand Salesforce architecture, integrations, security, release management, deployment lifecycle, and DevOps concepts.
• Drive alignment between business requirements, technical decisions, and delivery objectives.
• Oversee delivery performance, SLAs, KPIs, quality, and operational governance.

5. Global Team Leadership and Agile Delivery

• Lead cross-functional teams, including Architects, Developers, Business Analysts, QA Engineers, Scrum Masters, DevOps Engineers, and Support teams.
• Coordinate onsite, offshore, and distributed teams across multiple time zones.
• Drive Agile practices, sprint planning, release planning, backlog management, and retrospectives.
• Mentor Project Managers, Scrum Masters, and delivery leads.
• Improve delivery predictability, productivity, quality, and operational efficiency.

6. Pre-Sales and Account Support

• Support client discussions, solution workshops, estimation, staffing, and transition planning.
• Contribute to proposals, delivery models, timelines, resource plans, and commercial estimates.
• Identify opportunities for account growth, service expansion, renewals, and stronger client relationships.

Required Qualifications

• 10+ years of overall IT experience, including substantial experience leading enterprise Salesforce programs.
• Proven experience managing large, complex, multi-workstream Salesforce programs.
• Experience managing multiple concurrent projects and distributed delivery teams.
• Strong expertise in program governance, financial management, resource planning, forecasting, and risk management.
• Demonstrated ownership of delivery commitments, client SLAs, and program outcomes.
• Strong understanding of Agile methodologies, program management practices, and governance frameworks.
• Excellent communication, executive stakeholder management, negotiation, and escalation management skills.
• Ability to operate independently, make decisions, and drive outcomes in complex delivery environments.
• Ability to work onsite in the New Jersey area two days per week and coordinate with offshore teams across time zones.

Salesforce Technical Knowledge

Candidates should have a strong understanding of the Salesforce ecosystem, including:

• Sales Cloud and Service Cloud.
• Experience Cloud.
• Salesforce security, governance, and integrations.
• Release management, deployment lifecycle, and DevOps concepts.
• Managed services and production support.

Experience with Revenue Cloud, Marketing Cloud, Salesforce Data Cloud, Agentforce, or Einstein AI is an advantage.

The candidate does not need to be a hands-on Salesforce Developer but must have sufficient technical understanding to evaluate delivery risks, challenge assumptions, understand architectural decisions, and communicate effectively with technical leadership.

Preferred Qualifications

• PMP, PMI-ACP, Certified Scrum Master, or SAFe certification.
• Salesforce Administrator, Sales Cloud Consultant, or Service Cloud Consultant certification.
• Experience working with US-based enterprise clients.
• Experience managing large-scale Salesforce transformations, migrations, integrations, and modernization programs.
• Exposure to Salesforce DevOps tools such as Copado, Gearset, AutoRABIT, Git, GitHub, Jenkins, or CI/CD pipelines.
• Experience with managed services, production environments, and stringent operational or compliance requirements.
• Exposure to Salesforce Agentforce, Einstein AI, or Data Cloud.
• Experience supporting account growth, renewals, and strategic client relationships.

What We're Looking For

We are looking for a hands-on program leader rather than a reporting-focused Program Manager. The ideal candidate takes ownership of outcomes, understands the Salesforce ecosystem, communicates confidently with executives, and leads teams through complex delivery challenges.

The successful candidate will demonstrate:

• Strong ownership and accountability.
• Excellent client and executive communication.
• Proven enterprise Salesforce program delivery experience.
• Commercial and financial awareness.
• Effective risk and escalation management.
• Strong leadership of onsite and offshore teams.
• Strategic thinking combined with execution focus.
• A customer-first mindset and commitment to long-term client success.

Success in the Role

Success will be measured by the ability to:

• Deliver the program within agreed scope, timelines, budget, quality standards, and SLA targets.
• Maintain strong executive-level client relationships.
• Proactively resolve risks, issues, and cross-project dependencies.
• Improve delivery predictability, operational efficiency, and resource utilization.
• Build high-performing onsite and offshore teams.
• Maintain healthy program financials and identify opportunities for broader client value.
• Establish the delivery organization as a trusted strategic partner to the client.

About Algoworks

Algoworks is an award-winning AI, engineering services, and experience transformation firm with a global presence across the United States, Europe, South America, and India.

For over 20 years, Algoworks has partnered with Fortune 500 organizations to deliver technology solutions that drive meaningful business outcomes. Our teams combine engineering excellence, human-centered design, and AI-powered innovation to solve complex business challenges.

At Algoworks, we value accountability, collaboration, transparency, continuous learning, and a commitment to delivering measurable results for our clients.

Learn more:

We look forward to connecting with experienced Salesforce Program Managers who are passionate about leadership, delivery excellence, and client success.