Veterinary Receptionist - Daytime, Swing Shift, and Overnights available

Veterinary Receptionist - Daytime, Swing Shift, and Overnights Available

Dogwood Veterinary Specialty and Emergency is expanding. Following the success of our flagship Marietta hospital, we are excited to open our second Specialty and Emergency Veterinary Hospital in Dunwoody, Georgia this Fall. We are actively seeking experienced Veterinary Receptionists, Client Service Representatives (CSRs), Veterinary Client Care Specialists, and Veterinary Front Desk Professionals to become part of our founding Client Service team. This is not an entry-level opportunity. We're looking for compassionate veterinary professionals who thrive in fast-paced environments, communicate with confidence and empathy, and understand the critical role the front desk plays in supporting exceptional patient care. As one of the first people clients meet during some of the most stressful moments of pet ownership, you'll help create a welcoming, organized, and compassionate experience from arrival through discharge.

Now Hiring for Multiple Full-Time Shifts

We are currently hiring for:

• First Shift (Days)
• Swing Shift (Afternoons and Evenings)
• Overnight Shift

Please indicate which shift(s) you are most interested in supporting when you apply. Weekend and holiday rotations are required as part of our 24-hour Emergency and Specialty Hospital.

Our Dunwoody hospital will provide advanced veterinary care through:

• Emergency and Critical Care
• Internal Medicine
• Surgery
• Neurology
• Medical Oncology
• Cardiology
• Radiology
• Dermatology

As a member of our Client Service team, you'll collaborate closely with board-certified specialists, emergency clinicians, technicians, assistants, and hospital leadership to deliver an outstanding client experience while supporting advanced veterinary medicine.

What You'll Do

Client Service and Communication

• Welcome clients and patients with professionalism, compassion, and empathy
• Answer multi-line phone systems while prioritizing emergency situations
• Schedule specialty consultations, emergency visits, rechecks, and follow-up appointments
• Provide timely updates regarding hospital workflow, patient status, and estimated wait times
• Assist clients through emotionally challenging situations with professionalism and kindness

Hospital Operations

• Register patients and accurately obtain medical histories and client information
• Maintain complete and accurate electronic medical records
• Coordinate communication between clients and the medical team
• Process invoices, payments, estimates, and financial transactions accurately
• Assist with prescription pick-ups and client documentation

Referral and Specialty Coordination

• Support scheduling across multiple specialty departments
• Coordinate incoming referrals and specialty appointments
• Ensure medical records and referral documentation are complete
• Help facilitate seamless communication between referring veterinarians, specialists, and clients

Team Collaboration

• Partner with veterinarians, technicians, assistants, and leadership to maintain efficient hospital workflow
• Maintain a clean, organized, and welcoming reception area
• Identify workflow improvements that enhance the client experience
• Support a collaborative and positive hospital culture

What We're Looking For

This is a fast-paced, client-facing role requiring exceptional communication, organization, and multitasking skills.

Required Qualifications

• High School Diploma or GED
• Minimum 2 years of experience as a: Veterinary Receptionist, Veterinary Client Service Representative, Veterinary Client Care Specialist, Veterinary Front Desk Professional, Medical Receptionist, Healthcare Client Service Representative
• Strong customer service and communication skills
• Ability to multitask while maintaining accuracy and professionalism
• Comfortable supporting clients during emotional and high-pressure situations
• Reliable attendance and strong organizational skills

Highly Preferred

• Previous Emergency or Specialty Veterinary Hospital experience
• Familiarity with veterinary terminology
• Experience using veterinary practice management software
• Experience working in a high-volume veterinary or medical environment
• Bilingual English and Spanish is a plus

Physical and Work Environment Requirements

• Sit, stand, and walk for extended periods throughout the workday
• Frequently bend, reach, and move throughout the hospital
• Occasionally assist with lifting items up to 50 pounds
• Comfortably work around animals of varying sizes and temperaments
• Work in an environment with exposure to animal dander, fur, saliva, blood, urine, cleaning products, disinfectants, and veterinary-related odors
• Remain calm and professional during emergency situations while managing multiple priorities

Why Join Dogwood Veterinary Specialty & Emergency?

Dogwood Veterinary Specialty and Emergency proudly partners with Innovetive Petcare, providing our team members with resources that support professional growth, career development, and overall wellbeing.

Comprehensive Full-Time Benefits

• Competitive compensation based on experience
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Life Insurance
• Short-Term and Long-Term Disability Coverage
• Employee Assistance Program
• Calm Health Mental Wellness Resources
• Rocket Lawyer Legal Services
• Employee Pet Care Discounts
• Continuing Education and Professional Development Opportunities
• Leadership Development Programs
• Career advancement throughout the Innovetive Petcare network of specialty, emergency, urgent care, and general practice hospitals

Why Dogwood?

Exceptional veterinary medicine starts with exceptional people. Our Client Service team is more than a front desk. They are advocates, communicators, problem-solvers, and trusted members of the hospital team who help guide clients through some of the most important moments in their pets' lives. If you're looking for an opportunity where your experience is valued, your professional growth is supported, and your work makes a meaningful impact every day, we'd love to meet you.

Apply Today When submitting your application, please let us know which shift(s) you're most interested in supporting: First Shift, Swing Shift, or Overnight. Join Dogwood Veterinary Specialty and Emergency and become a founding member of a team dedicated to delivering exceptional specialty medicine, outstanding client service, and compassionate care to pets and their families throughout the Atlanta community.

About Dogwood Veterinary Specialty and Emergency - Dunwoody

Dogwood Veterinary Specialty and Emergency strives to be at the forefront of veterinary emergency and specialty medicine, to offer the most effective diagnostics, and treatment options for each of our patients. We are also committed to the veterinary profession, in partnering with veterinarians and advancing the practice of veterinary medicine. Dogwood Veterinary Specialty and Emergency is a proud partner of Innovetive Petcare. Where we believe that you are the future of veterinary medicine. Cultivate, innovate, develop, and collaborate. Excellent pet care comes from exceptional teams.

Equal Opportunity Employer Policy

Dogwood Veterinary Specialty and Emergency is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply. Apply Now

Our Hiring Process

Stage 4: In Person Interview Stage 5: Formal Offer Stage 6: Hired Stage 1: Applied Stage 2: Review Stage 3: Phone Interview Stage 4: In Person Interview Stage 5: Formal Offer Stage 6: Hired Find out more

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