Product Management Sr. Lead Analyst, SVP - USCC Rewards Oversight

Product Management Sr. Lead Analyst, SVP - USCC Rewards Oversight

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Job Overview

The SVP Product Management Sr. Lead Analyst, USCC Rewards Oversight within the Pricing & Analytics team and is responsible for governance and oversight of U.S. Consumer Card (USCC) rewards. This role serves as a strategic partner to Product, Technology, Business Control, and Audit/Compliance, embedding strong operational rigor and risk-informed decisioning into rewards strategy and execution. The ideal candidate brings strong analytical rigor and the ability to lead through influence while driving cross-functional initiatives that enhance customer value and reduce risk.

Key Responsibilities

• Lead the end-to-end rewards governance and oversight framework, ensuring consistent execution across USCC consumer value propositions
• Establish and evolve operating frameworks that promote accuracy, transparency, and scalability across rewards processes and products
• Own the end-to-end rewards oversight model inclusive of monitoring, issue tracking and reporting.
• Partner with Product Managers to embed risk-informed decisioning into new product development and rewards enhancements, to ensure appropriate oversight and operational readiness.
• Advance strategic rewards oversight priorities, including improving visibility and consistency of MCC/category tagging and supporting broader rewards re-engineering efforts
• Drive automation and scalability across oversight processes, including enhancing monitoring capabilities (e.g., CTU monitoring, exception dashboards)
• Responsible for enhancing, standardizing, and modernizing team processes, documentation, and operating procedures to improve transparency, efficiency, and sustainability
• Provide thought leadership and guidance on rewards impact, including platform migrations, ensuring strong execution discipline and data integrity
• Contribute to system design and business requirements impacting rewards, embedding governance and scalability into key business processes
• Partner cross-functionally to align on rewards strategy, execution priorities, and operational effectiveness
• Provide subject matter expertise and guidance to team members, helping prioritize work, improve execution quality, and align on rewards strategy and operations

Key Competencies

• Strong analytical and problem-solving skills, with the ability to synthesize complex data and draw clear insights
• Ability to see the big picture while maintaining close attention to detail
• Demonstrated ability to translate technical requirements, complex systems, data, and processes into clear, simple narratives for a range of stakeholders
• Strong aptitude for understanding system design, data flows, and underlying logic
• Proven ability to lead through influence in a highly matrixed environment
• Strong governance and oversight mindset with ability to embed discipline into product and operational processes
• Excellent stakeholder management and communication skills
• Strategic thinker with ability to balance business objectives, customer experience, and operational rigor
• Knowledge of card products, rewards structures, and customer value propositions
• Strong execution and program management capabilities across complex initiatives

Qualifications

• 10+ years of experience in Product Management, Program Management, Risk and Controls, or Marketing preferably within Financial Services
• Demonstrated experience in governance, oversight, or operational excellence frameworks
• Experience driving process improvements, automation, or operating model enhancements
• Experience supporting regulatory, audit, or review activities in a business-facing capacity
• Intellectual and analytical capabilities. Ability to influence the organization and to affect change across stakeholders. Efficiently solves complex, ambiguous problems/situations.
• Problem solving skills, sound business judgment, and demonstrated result orientation.
• Consistently demonstrates clear and concise written and verbal communication.
• Collaborative work style; effectively interacts with partners across the organization
• Multi-tasks productively and reliably, while managing conflicting priorities.

Education:

• Bachelor's degree required

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.