Shift Lead - Rockridge

Shift LeadBoba Guys is looking for milk tea and coffee enthusiasts who are passionate about quality, radical candor, and giving a damn about good business practices. Our mission is to bridge cultures and change the way people think about boba and tea. We do this through our thoughtfully crafted drinks, snacks, merchandise, and next-level customer service. Come join us!The Shift Lead position primarily focuses on delivering an amazing experience for both team members and guests. They ensure specific shifts operate efficiently and effectively by leading Bobaristas to accomplish daily tasks. Success in the Shift Lead role includes coaching and training team members in order to ensure high performance and effective people development.You will:Consistently provide exceptional hospitality and service both to our guests and your teamAnticipate the guest experience and constantly be one step ahead in service and hospitalityBecome a resource for problem solving, guest relationships, and product qualityDeploy the team to ensure the best guest experience and maximize speed of serviceBe responsible for protecting the store assets by following procedures for safety, food handling, security, maintenance, and cash handlingMonitor inventory levels and accurately track and communicate levels or potential shortagesCommunicate essential information in a clear and timely manner, maintaining confidentiality where appropriateRole model teamwork, collaboration, and respect in accordance with Boba Guys' ValuesAssistant store management in training and developing new and existing team membersYou have:A minimum of one year of work experienceContinuous demonstrated ability to lead and provide excellent customer serviceExcellent communication and interpersonal skillsEffective time management and delegation skillsAbility to effectively problem solve, using sound judgmentPerformance that consistently demonstrates Boba Guys' Vision, Mission, and ValuesWe will:Offer competitive starting wages and health care optionsTake pride in the quality of our work and the relationships we build with our customers- especially the ones within our teams which means team outings, dinners, and adventures!Celebrate our team's incredible talents and strive to provide numerous opportunities to help grow them while being a part of Boba GuysShare our love for milk tea by offering endless tea on us, every shift. We like to think your family is part of the Boba Guys family, too, so your friends and family will always get a discount on drinksRequirements:Availability to work weekends, opening and closing shiftsAbility to lift, move, or up to 25lb on a regular basis and up to 40lb on an occasional basisAbility to properly count cash and coin