Parts Counterperson - Kelso, WA | Dick Hannah Dealerships

Job Description

Job Description

We are seeking a dedicated and knowledgeable Automotive Parts Counterperson to join our team. In this role, you will sell automotive parts to customers through various channels, including over the counter, through the shop, and on the phone. The ideal candidate will possess excellent customer service skills, a solid understanding of automotive parts, and a proven ability to manage multiple sales channels effectively.

Retail Parts Counterperson Compensation and Benefits:  

Automotive Parts Counterperson Competitive Pay: .75%- 1.5% of total parts and labor adjusted gross from the daily sales summary per CDK, depending on experience. Average monthly income of $3,000- $6,000

Generous Paid Time Off (PTO): We prioritize work-life balance, offering industry-leading PTO. New full-time employees accrue 4 hours per pay period, totaling approximately 96 hours in the first year, with increases over time. 

Comprehensive Benefits Package: Hannah Motor Company provides extensive health benefits starting the first month after 60 days of employment. Options include medical, dental, vision, Health Savings and Flexible Spending accounts, life insurance, and short- and long-term disability, alongside a robust 401(k) plan for retirement planning. 

Paid Holidays: Hannah Motor Company offers at least 5paid holidays per year to Retail Parts Counterperson subject to completion of the introductory period and other eligibility requirements as per company policy. 

Retail Parts Counterperson Responsibilities:  

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Follows up on back-ordered parts.
• Makes sure all internal requests for parts are billed on service repair order.
• Keeps front and rear counter areas clean and uncluttered.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.

Parts Counterperson Qualifications:  

• 2 years of prior parts department experience
• Excellent communication skills.
• Ability to prioritize.
• Ability to multi-task.
• Physical ability to use computer hardware/software.

At Dick Hannah Dealerships, our Core Values are summed up in four words: Family, Integrity, Respect and Purpose. We’re a family-run business that’s been around since 1949 but keep our focus on the future and innovation. The Hannah family is passionate about how our business is run and treating our employees just as well as our customers. Every day. We truly care for our employees and sincerely appreciate everyone’s day-to-day contributions. 

  Dick Hannah Dealerships. Believe in nice.  

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.