Customer Service Representative - State Farm Agent Team Member

Benefits

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Flexible schedule

About Our Agency

We’ve proudly served as a State Farm Agency for 17 years, with a dedicated team of 15 professionals across three office locations. We’re committed to building a supportive and rewarding work environment, offering valuable perks such as health insurance, retirement benefits, travel incentives, hybrid scheduling, competitive commissions and bonuses.

Agent Consuelo Santiago-Martinez’s journey began with the inspiring work ethic and sacrifices of her immigrant parents from the Dominican Republic. Since joining State Farm alongside her husband in 2008, Consuelo has helped grow their business to three thriving offices. Passionate about serving her community, she is dedicated to helping families prepare for the unexpected and build generational wealth, while setting a strong example for her own children. Agent Santiago-Martinez is grateful for the opportunity to make a positive impact and empower others to achieve their dreams.

Role Description

As a Customer Service Representative with Consuelo Santiago-Martinez State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Property & Casualty license (must have or be able to obtain).
• Bilingual Spanish preferred.