Fatherhood Outreach Specialist 3

Explore a World of Opportunity with the State of Georgia! We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career! Job Title: Fatherhood Outreach Specialist 3 Agency: Department of Human Services Job Requisition ID: JR0000003940 Shift: Day (United States of America) Compensation Details: $44,532.15 Job Description: Stronger Families for a Stronger Georgia.The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults. Start your career in public service. The DHS’ Division of Child Support Services (DCSS) is seeking candidates to fill the position of Fatherhood Outreach Specialist 3, this position will report to the Father Outreach Specialist Supervisor. This position is located in Atlanta, GA (Fulton County). What we offer. unique training opportunities employee retirement plan: 401(k) plan and 457 plan 13 paid holidays vacation & sick leave medical dental vision long/short-term care life insurance employee discount programs telework opportunities Under direct supervision, establishes and enforces child support obligations of responsible parents. Coordinates child support activities with legal, judicial and public organizations. Job Description (General Summary): DCSS is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs to include but not limited to Fatherhood, Prison Re-Entry and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child's life. Role and Responsibilities Fatherhood agent works with non-custodial parents who are unemployed or underemployed and, as a result, unable to pay their full child support obligations. The program connects parents with resources leading to jobs that pay above minimum wage, greater self-sufficiency and more emotional, parental and financial involvement in their children’s lives. Establishes child support obligations and ensures that such obligations are met. Coordinates child support activities with legal, judicial and public organizations and conducts administrative hearings. Communicate with clients and other constituents via telephone, email correspondence and direct contact to ensure that support obligations are met. Manages a caseload to ensure that child support obligations are met. Supervises other case managers or serves as a team leader, as required. Performs other professional responsibilities as assigned by supervisor. Core Competencies Experience working with state, local, or federal government. Work experience involving mentoring and coaching. Ability to work independently. A positive, welcoming attitude and outstanding internal/external customer service skills, including handling difficult issues with sensitivity. Exceptional critical thinking skills, good judgement and decision-making abilities to monitor and manage a caseload to ensure that child support obligations are met. Ability to use customer service skills to include active listening and negotiation ability. Excellent oral, written, presentation and interpersonal skills. Strong proficiency in the use of Microsoft Office Suite and/or standard. Preferred Qualifications Bachelor’s degree from an accredited college or university and one (1) year of relevant experience (such as human services or legal services case management work experience). High School diploma or GED and three (3) years relevant experience (such as human services or legal services case management work experience). Two (2) years’ experience at the lower-level Child Support Services Agent 2 (SST061) or position equivalent. Additional Information For more detailed information about the Georgia Department Human Services visit Employment Information DHS is an equal opportunity employer. Current state employees are subject to State Personnel Board (SPB) Rules regarding salary. If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: View email address on click.appcast.io. The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks. DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE). DHS will contact educational institutions to verify degree(s), diploma, licensure, etc. As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department. Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified. Minimum Qualifications High school diploma/GED and three (3) years of direct job-related experience; or two (2) years of experience at the lower level Fatherhood Outreach Spc 2 (SST101) or position equivalent. Equal Employment Opportunity Employer The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department. About Georgia State Government Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employer in the state. Public service opportunities stretch across the state as employees live and work in all 159 counties. From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity. #J-18808-Ljbffr Human Services, Department of