Assistant Store Manager - Port Jervis

Port Jervis, New York, United States of America Hours: 40

$29.75 - $44.50 USD

Line of Business Personal & Commercial Banking Job Description The Assistant Store Manager is an experienced leader who manages day‑to‑day service, sales, and operational objectives in a store location. The role focuses on leading a team to grow and deepen customer relationships by delivering TD’s model of convenience, sales, and advice, and differentiating with a personalized, connected experience. This role can lead the store with minimal direction and has the knowledge and experience to make decisions for day‑to‑day work on the teller line or platform. Depth & Scope Leads a team of advice and service colleagues in achieving individual and store objectives that result in legendary customer and colleague experience, and the achievement of established performance goals. Provides day‑to‑day team leadership and work direction to ensure effective delivery of personalized and complex service and advice activities while maintaining compliance and regulatory guidelines. Leads the team in overseeing the most complex or diverse sales advice activities that entail complete multi‑step processes involving numerous systems, partners, and complexity. Has knowledge and understanding of financial concepts, a broad range of products, services and tools, and business and process management acumen aligned with TD's consultative approach. Drives and reinforces advice activities and capability for the team through continued observation, coaching, oversight, and communication, ensuring proactive advice and product recommendations that meet customer needs. Possesses comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations that enhance customer financial empowerment. Effectively handles critical and/or high‑risk issues, determining the most appropriate course of action for resolution. Drives advice behaviors within the team by coaching and developing to deliver exceptional service exceeding customer expectations. Establishes work direction and role ownership for delivering advice and achieving daily, quarterly, and annual objectives. Provides end‑to‑end advice to customers by offering information and tools for financial management that help customers achieve their goals and real‑time insights. Contributes to business objectives by identifying advice opportunities and referrals, enabling business growth. Participates in community events, promoting the TD brand while servicing community needs. Connects with customers and prospects, provides financial advice, and deepens relationships through lead management, including creation and management of self‑generated leads and partner referral leads. Education & Experience 2+ years of experience working with customers and/or sales in any capacity or equivalent. Supervisory or leadership experience preferred. Demonstrated ability to provide legendary customer service. Strong verbal and written communication skills. Sales and operational management skills. Ability to manage competing priorities. Previous consumer and residential lending experience preferred. Proficient in Microsoft Office. Knowledge of banking products and services preferred. Demonstrated organization, interpersonal, communication and decision‑making skills. Proficiency with expense management. Notary license preferred. Must maintain an active registration status with NMLS upon hire to engage in loan conversations. Customer Accountabilities Create an environment where the team interacts with customers warmly and engages actively in listening and question clarification. Contribute to business objectives by attracting, acquiring, and retaining customers, and increasing profitability. Establish and support strong partnerships among colleagues handling customer transactions. Lead and reinforce customer service activities, supporting customers through challenging times. Maintain optimal colleague scheduling to meet customer demands and compliance requirements. Act as an escalation point for problem resolution, preventing recurrence. Create personal experiences tailored to each customer's goals. Understand and support the bank's customer service strategy. Consider the impact of decisions on the well‑being of TD, its customers, and stakeholders. Provide the highest level of customer service with internal partners and vendors. Proactively maintain a professional and inviting space in all common areas of the store. Shareholder Accountabilities Lead and drive operational compliance of all store operations including teller and platform activities. Oversee day‑to‑day processes, transactions, and quality of work. Ensure the store operates efficiently through adherence to policies and audit readiness. Perform daily store operations including account maintenance, wire transfers, and cash management. Develop and lead store operational excellence plan. Manage vault, including monthly vault and drawer audits. Identify and mitigate risk and conduct proactive compliance audits. Apply operating policies and procedures consistently. Support accurate completion of business processes. Escalate non‑standard or high‑risk transactions as needed. Ensure documentation accurately reflects customer and business intentions. Participate in process improvement opportunities. Ensure adherence to the Bank Code of Conduct. Employee / Team Accountabilities Lead and support a high‑performing team, providing feedback, performance reviews, coaching, and development. Reinforce TD's shared commitments. Set performance objectives, track progress, and address or reward performance promptly. Ensure colleagues comply with all TD policies, procedures, and conduct guidelines. Share knowledge and expertise, fostering communication and teamwork. Encourage the team to freely escale business challenges. Participate in recruitment and selection to build a diverse, qualified workforce. Promote a fair and equitable environment to achieve common goals. Act as a brand champion for the business area internally and externally. OCC Language This position falls within the definition of Loan Originator and Mortgage Loan Originator under applicable regulations. Must be eligible for employment and registration as a registered mortgage loan originator with NMLS. Must pass criminal and credit background checks as required by law. Physical Requirements Never: 0% Occasional: 1‑33% Frequent: 34‑66% Continuous: 67‑100% Domestic Travel – Occasional International Travel – Never Performing sedentary work – Continuous Performing multiple tasks – Continuous Operating standard office equipment – Continuous Responding quickly to sounds – Continuous Sitting – Frequent Standing – Frequent Walking – Frequent Moving safely in confined spaces – Occasional Lifting/Carrying (under 25 lbs.) – Occasional Lifting/Carrying (over 25 lbs.) – Occasional Squatting – Occasional Bending – Occasional Kneeling – Occasional Crawling – Occasional Climbing – Occasional Reaching overhead – Occasional Reaching forward – Occasional Pushing – Occasional Pulling – Occasional Twisting – Occasional Concentrating for long periods of time – Continuous Applying common sense to deal with problems involving standardized situations – Continuous Reading, writing and comprehending instructions – Continuous Adding, subtracting, multiplying and dividing – Continuous The above statements describe the general nature and level of work for this position. They are not an exhaustive list of responsibilities and are considered essential functions for ADA purposes. Equal Employment Opportunity TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law. #J-18808-Ljbffr Dormont Manufacturing Co