Work from Home - Bilingual (Spanish) Senior Customer Service Coordinator - Collections

divh2Work From Home - Bilingual (Spanish) Senior Customer Service Coordinator - Collections/h2pAre you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within 100 miles radius of one of the following zip codes (excluding CA) and report in person, when required, with at least 24 hours notice./pulli23060 (Richmond, VA)/lili23320 (Chesapeake, VA)/lili33634 (Tampa, FL)/lili89144 (Las Vegas, NV)/lili75024 (Plano, TX)/lili19801 (Wilmington, DE)/lili68521 (Lincoln, NE)/lili56301 (St. Cloud, MN)/li/ulpThe best people listen and then say, How can I help? Thats what we do at Capital One. Its how we take care of our customers. Its how were changing banking for goodwith compassion and real solutions. Money can be stressful; getting help shouldnt be. Our Customer Care team is supported and empowered to be the best people, to people. Thats life at Capital One./ph2Heres What Were Looking For In You:/h2pIts important for our associates to have the necessary skills and know-how to succeed in their roles and provide exceptional servicing experiences to our customers. We invest heavily in both formal and informal learning and development opportunities. Through our formal training programs and on-the-job work experience, successful associates at Capital One will:/pulliDemonstrate the ability and willingness to learn/liliPossess a strong attention to detail, a positive attitude and have the ability to be flexible and embrace change/liliDemonstrate a strong customer focus that is rooted in empathy/liliCommunicate effectively with peers, management and customers, using appropriate methods of communication for role/liliExercise good judgment and independent decision-making skills/liliAbility to problem solve individual issues, guide co-workers in problem solving and solutions when needed, and identify trends in customer needs/liliDemonstrate exceptional listening, questioning, call control and de-escalation techniques/liliBe proactive, have effective time management and organizational skills/liliDisplay dependability with a solid attendance record/liliResponsible for inbound and outbound collections calls./li/ulh2Responsibilities:/h2pSenior Customer Service Coordinators at Capital One are tasked with providing the best of the best customer service. This is your opportunity to shine through your ability to listen and understand the customers needs, problem solve and deliver a wow customer experience to deepen relationships and loyalty to our brand. Your experience and skills could support the customer experience in a variety of ways, depending on your role./pulliYoull advocate for our customers, problem solve and own issue resolution in alignment with compliance and regulatory requirements. Handling complaints and/or escalated situations is very important, and de-escalation may be a complex part of your role supporting our customerswell ensure youre supported with the tools, resources and experience to ensure youre up for the challenge!/liliYou will investigate customer concerns, help create and implement process improvements and report trending customer issues./liliYou may support other customer service advocates, who will reach out for help with a customer issue or complaint. Youll guide other associates to the right path to solve customer concerns and provide in-the-moment feedback to ensure the associate is connected to the right resources./liliSenior Customer Service Coordinators at Capital One are tasked with providing the best of the best customer service in an inbound/outbound blended call center environment./li/ulpSuccessful candidates will need to complete a Language Assessment./ppBasic Qualifications:/pulliHigh school diploma, GED or equivalent certification/liliAt least 3 years of customer service or call center experience/liliAt least 1 year of Google Suite or Microsoft Office experience/liliFluent in Spanish and English/li/ulpPreferred Qualifications:/pulliAt least 4 years of customer service or call center experience/liliAt least 1 year experience working in the financial industry/liliAt least 1 year of Collections experience/li/ulpThe Benefits:/ppAt Capital One, you join a complete benefits program. Our unique benefits and enrollment programs are designed to help you be your happiest, healthiest self. Its backed by our belief that great work doesnt mean sacrificing your well being. Its part of our mission to set the standard for personal flexibility, so you can grow here and at home./ppWork from Home Technology Requirements:/pulliA secure home office environment that is free from background noise and distractions/liliA reliable private internet connection that is not supplied via cellular data or hotspot/liliA private network that is password protected where you have ownership or line of sight to every device on the network/liliInternet service must be provided by Cable or fiber Internet Service Provides (ISP)/liliHotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions/liliISP speed on VPN must be at least 100 Mbps download and 10 Mbps upload/liliTo validate ISP speeds from a Chrome browser, go to type Speed Test and run from the Google landing page/li/ulliBoth Hardwire and WiFI internet connections are acceptable as long as speed and security requirements are met/lipCapital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience./ppWork from Home Location Requirements:/ppCandidates must live within 100 mile radius of 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), 19801 (Wilmington, DE), 68521 (Lincoln, NE) or 56301 (St. Cloud, MN) and report in person, when required, with at least than 24 hours notice./ppWe are unable to consider applicants who:/pulliDo not maintain network-compatible internet access/liliLive or work beyond the 100 mile radius of their dedicated location, or/liliLive or work in the state of California./li/ulpAt this time, Capital One will not sponsor a new applicant for employment authorization for this position./ppThe minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked./ppPlano, TX: $49,774 - $49,774 for Sr. Risk CoordinatorChesapeake, VA: $49,774 - $49,774 for Sr. Risk CoordinatorTampa, FL: $49,774 - $49,774 for Sr. Risk CoordinatorLincoln, NE: $49,774 - $49,774 for Sr. Risk CoordinatorLas Vegas, NV: $49,774 - $49,774 for Sr. Risk CoordinatorWilmington, DE: $49,774 - $49,774 for Sr. Risk CoordinatorRichmond, VA: $49,774/p/div