Automotive Service Advisor / Writer | Up to $100k

Automotive Service Advisor / Writer | Up to $100k Service Advisor - High-Ownership Role for an Independent Automotive Repair Shop Location: Union City, CA Schedule: Monday-Friday, 7:00 AM-5:00 PM Compensation: $60,000 base salary + team bonus. Realistic total compensation is expected around $85,000-$100,000+ for a strong performer. About the Opportunity AutoShop Recruiting is partnered with an established independent automotive repair shop in Union City, CA, to hire an experienced Automotive Service Advisor / Service Writer. This is a customer-facing, sales-focused role for someone who can answer phones with confidence, build trust quickly, present estimates clearly, and keep repair orders moving from check-in to vehicle pickup. This shop values process, communication, coachability, and consistent execution. The team uses Tekmetric, PartsTech, and a structured inspection workflow, and ownership is looking for an advisor who can help protect customer experience, shop revenue, and gross profit without creating chaos at the counter. What You'll Do This is a front-counter leadership role. You will: Greet customers, answer phones, and create a strong first impression Listen to customer concerns and clearly document vehicle needs Build repair orders and estimates in Tekmetric Source parts through PartsTech and coordinate with approved vendors Present recommendations and estimates with confidence and integrity Sell needed work while building value and maintaining trust Coordinate with technicians, inspectors, and management to keep workflow moving Communicate with customers throughout the repair process Support photos, videos, and inspection communication when needed Close out repair orders, accept payment, and complete a professional customer handoff What We're Looking For We are looking for a Service Advisor who is organized, coachable, and comfortable owning the customer experience from start to finish: Proven experience as an Automotive Service Advisor, Service Writer, or similar customer-facing automotive role Strong phone skills and ability to convert calls into appointments Ability to present estimates, build value, and close recommended work Excellent customer service and communication skills Comfort working in a structured process and taking coaching well Ability to work closely with technicians, inspectors, and management Valid driver’s license Preferred Experience Tekmetric experience Dealership service advisor experience with a willingness to learn the independent shop model Familiarity with digital vehicle inspections, photos, videos, and estimate presentation Team bonus based on shop revenue and gross profit performance Realistic total compensation around $85,000-$100,000+ for the right advisor QSEHRA health reimbursement: $300/month individual, $600/month employee plus spouse, and up to $1,034/month family PTO/sick/holiday bank, typically around 13 days for a seasoned hire Paid holidays including July 4, Thanksgiving, day after Thanksgiving, Christmas, and New Year’s Monday-Friday schedule with no weekends mentioned Interview Process The process starts with a phone call that may include role-play to evaluate phone presence, customer communication, and sales ability. Strong candidates will then be invited to the shop for a tour, team introduction, and final fit discussion. How to Apply If you're an Automotive Service Advisor or Service Writer who communicates clearly, sells with confidence, and wants to help a busy independent repair shop run smoothly, we’d like to speak with you. Apply through AutoShop Recruiting - we are managing this search on behalf of our client. #J-18808-Ljbffr Frey Consulting Group