Technical Support Lead

Omni Inclusive

Techno-Functional Lead / Sre Functional Consultant

A senior support lead with high level of understanding in technical and functional aspects of ArisG/ArisJ. Work closely with ArisGlobal team for coordinating vendor managed tickets. Support Computer System Validation and roll out activities within planned application changes in ArisG/ArisJ, and maintain relevant documentation based on the application /business expertise. Ensure Compliance of a GXP application's operation and maintenance during its operational lifecycle as per client specifications. Work in drafting change control documents and deploy changes in the non-production and production environments. Participate in stand-up meetings with client IT support team and business team to provide status update on incident tickets and relevant activities. Lead BAU Support stand-up meetings with client IT support team and business team to provide status update on incident tickets and relevant activities, with a summary of SLA/KPI dashboards.

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Vacancy posted 2 days ago

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