Senior Technical Product Manager
Virtual Vocations Inc
Hands-on and detail-driven, the remote Senior Technical Product Manager will own Oura's IT service management and employee service management platforms, leading the migration from a legacy tool to a modern, AI-native platform while ensuring seamless service for various teams such as HR, Finance, Legal, and Security. Key Responsibilities Lead the migration from the legacy ITSM platform to a modern, AI-native one, ensuring no loss in service levels or employee satisfaction Design requests and catalog items from the employee's perspective, using feedback to continuously improve service experiences Govern the service catalog and request fulfillment, moving towards automated and identity-governed fulfillment processes Required Qualifications 6+ years in IT service management, service platform, or internal-tools product roles Experience leading at least one end-to-end ITSM or ESM tool implementation or migration Strong grounding in ITSM concepts and practices (ITIL or equivalent) Hands-on experience with modern service management platforms, including service catalog and workflow configuration Technical depth to make design decisions with engineers, including knowledge of REST APIs and scripting in Python or JavaScript
Vacancy posted 2 days ago
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