Technical Support Specialist

Tech problems don't fix themselves — but you can. As a Technical Support Specialist at NoGigiddy, you'll troubleshoot software, connectivity, account, and platform issues for our users and partners. You don't need to be an engineer. You need to be methodical, calm under pressure, and genuinely good at breaking down a problem until you find the root cause. We'll train you on our tech stack. You bring the mindset: curious, persistent, and always working toward a resolution.

Responsibilities

• Respond to technical support requests via chat, email, and ticketing systems
• Diagnose and troubleshoot software bugs, login issues, connectivity problems, and platform errors
• Guide users through step-by-step solutions with clear, non-technical language
• Escalate complex or unresolved issues to the engineering team with thorough documentation
• Reproduce reported bugs and provide detailed logs or screenshots to support escalations
• Maintain a personal resolution rate above team benchmarks
• Identify and document recurring issues for the product and engineering teams to address at the root

Requirements

• No CS degree or engineering background required
• Genuine comfort with technology — you're not intimidated by error messages or system logs
• Strong logical and systematic problem-solving approach
• Excellent written communication — technical clarity in plain language is the job
• Patient, empathetic, and focused on resolution even when users are frustrated
• Familiarity with ticketing systems (Zendesk, Freshdesk, Intercom) is a plus
• Reliable internet and a distraction-free workspace

Benefits

• Competitive pay of $18–$25/hr
• Full technical onboarding on our platform, tools, and systems
• Fully remote position
• Growth path into technical account management, QA, and product support roles
• Work directly alongside product and engineering on real bugs and improvements
• Access to the full NoGigiddy network of remote earning opportunities