Customer Service Representative

Customer Service Representative

With innovative ropeways, the Doppelmayr teams ensure world records, eye-catching highlights and enthusiasm among customers and passengers. We develop mobility solutions for the future and high-performance material handling systems for use all over the world. This is made possible by our employees, who implement our unique projects and always generate enthusiasm with innovative ideas.

Doppelmayr USA, Inc. believes that by increasing the diversity of our teams we can create new perspectives and inspiring results and can make a difference in the communities of our employees, our customers, and the world. We encourage applications from women, minority groups, veterans, and people with disabilities and strive to make inclusion a part of everything we do.

We're seeking a customer-focused team member to support our service operations. This role includes quoting services, providing technical support, assisting with training, and documentation. You'll play a key part in maintaining customer satisfaction through onsite visits, evaluations, and ongoing support for both mechanical and electrical services.

Your Key Responsibilities

• Maintain payables system and related schedules.
• Customer satisfaction with product and service
• Customer Courtesy Visits to promote all Doppelmayr Service Activities
• Quote In-house and field Services for both Mechanical and Electrical
• Provide technical support via phone, email and onsite
• Ensure all customer service activities are accurately prepared for invoicing, with proper documentation and reporting completed and submitted in a timely manner.
• Assist with customer training both in house and onsite.
• Assist and advise customers on minor modifications.
• Onsite evaluation of customer equipment and maintenance activities.
• Attend and participate in industry trade shows and seminars.
• Onsite review and assistance of field service activities when required.

Your Profile

• Candidate must have at least a High School diploma or G.E.D.
• Excellent communication skills with high level of professionalism and accuracy via phone and email.
• A wide range of Aerial tramway knowledge that should include regulatory requirements, NDT, manuals, and industry best practices. Field service activities that include but are not limited to: Grip rebuild and inspection, sheave train rebuild, terminal maintenance, BW bearings, haul rope replacements and rope shortenings.
• Basic computer skills to include Excel, Word, SMS and ERP systems.
• Strong understanding of service activities to provide accurate quotes, including scope of work, expected duration, and cost.
• Minimum of two years of experience in the ski area industry or a related field.
• Mechanical or Electrical Maintenance background.
• Customer Service background would be helpful.
• Requires International travel to other Doppelmayr facilities for training and meetings

Your Benefits

Doppelmayr USA offers:

• 401(k), including company match
• Health, dental, vision, and life insurance
• Health savings account
• Employee assistance program
• Paid time off

We do not accept applications or inquiries from third-party recruiting agencies or staffing firms. All candidates must apply directly through our official channels. Any unsolicited resumes or profiles submitted by third-party agencies will not be considered. We will not be responsible for any fees associated with unsolicited candidates.