EMPLOYER SERVICES TECHNICIAN

Description

Employer Services Technician
About This Role

Are you someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in keeping operations running smoothly? As an Employer Services Technician , you'll play a key role in delivering exceptional service to employers, employees, and patients while supporting workplace health and safety programs.

This is more than a clerical role - it's an opportunity to become a trusted resource for employer partners, make a direct impact on customer satisfaction, and be part of a team that values excellence, integrity, and collaboration every day.
What You'll Do

• Welcome and assist patients and employer clients with professionalism and care
• Answer phones, schedule appointments, and coordinate daily activities within Employer Services
• Perform drug and alcohol testing, including DOT and NON-DOT collections
• Set up and maintain employer accounts for testing and screening services
• Communicate test results accurately and efficiently to employer partners
• Maintain testing supplies, records, and regulatory documentation
• Support billing, data entry, attendance tracking, and interdepartmental communication
• Assist with quality assurance processes and ensure compliance with testing protocols
• Help resolve customer concerns and provide outstanding service experiences
• Contribute to a positive, team-oriented culture while supporting daily operational success

What Makes This Role Different

• Be part of a mission-driven organization focused on helping people and strengthening the community
• Enjoy a role that combines customer service, healthcare support, and relationship management
• Work in an energetic environment where no two days are the same
• Gain hands-on experience with employer services, compliance processes, and workplace testing programs
• Join a team that values collaboration, accountability, and having fun while getting the job done
• Make a visible impact by helping employers maintain safe and healthy workplaces

Requirements

• Minimum of 2 years of clerical or office experience
• Strong organizational skills with the ability to multitask in a busy environment
• Excellent communication and customer service abilities
• Typing speed of at least 50 WPM
• Comfortable using computers and office software, including Windows and Microsoft Word
• Ability to learn office equipment and testing procedures quickly
• Medical terminology knowledge is a plus
• Ability to lift up to 25 pounds
• Dependable, detail-oriented, and able to work independently and as part of a team
• Must maintain professionalism, confidentiality, and accuracy in all interactions

If you're seeking a fulfilling role where your organizational abilities, customer-focused approach, and attention to detail are highly valued, the apply today!

Click HERE for the full job description and requirements.