EMPLOYER SERVICES TECHNICIAN
West Texas Rehabilitation Center
Description Employer Services Technician
About This Role Are you someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in keeping operations running smoothly? As an Employer Services Technician , you'll play a key role in delivering exceptional service to employers, employees, and patients while supporting workplace health and safety programs. This is more than a clerical role - it's an opportunity to become a trusted resource for employer partners, make a direct impact on customer satisfaction, and be part of a team that values excellence, integrity, and collaboration every day.
What You'll Do
About This Role Are you someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in keeping operations running smoothly? As an Employer Services Technician , you'll play a key role in delivering exceptional service to employers, employees, and patients while supporting workplace health and safety programs. This is more than a clerical role - it's an opportunity to become a trusted resource for employer partners, make a direct impact on customer satisfaction, and be part of a team that values excellence, integrity, and collaboration every day.
What You'll Do
- Welcome and assist patients and employer clients with professionalism and care
- Answer phones, schedule appointments, and coordinate daily activities within Employer Services
- Perform drug and alcohol testing, including DOT and NON-DOT collections
- Set up and maintain employer accounts for testing and screening services
- Communicate test results accurately and efficiently to employer partners
- Maintain testing supplies, records, and regulatory documentation
- Support billing, data entry, attendance tracking, and interdepartmental communication
- Assist with quality assurance processes and ensure compliance with testing protocols
- Help resolve customer concerns and provide outstanding service experiences
- Contribute to a positive, team-oriented culture while supporting daily operational success
- Be part of a mission-driven organization focused on helping people and strengthening the community
- Enjoy a role that combines customer service, healthcare support, and relationship management
- Work in an energetic environment where no two days are the same
- Gain hands-on experience with employer services, compliance processes, and workplace testing programs
- Join a team that values collaboration, accountability, and having fun while getting the job done
- Make a visible impact by helping employers maintain safe and healthy workplaces
- Minimum of 2 years of clerical or office experience
- Strong organizational skills with the ability to multitask in a busy environment
- Excellent communication and customer service abilities
- Typing speed of at least 50 WPM
- Comfortable using computers and office software, including Windows and Microsoft Word
- Ability to learn office equipment and testing procedures quickly
- Medical terminology knowledge is a plus
- Ability to lift up to 25 pounds
- Dependable, detail-oriented, and able to work independently and as part of a team
- Must maintain professionalism, confidentiality, and accuracy in all interactions
Vacancy posted 8 hours ago
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