School Services Program Manager

Job Description

Job Description

General Information Location:

Main Office/Program Site(s)

August 2025

Position reports to the Assistant Director, School Services

Exempt

General Summary

The School Services Program Manager is responsible for leading the development, implementation, and evaluation of evidence-based mental health and prevention services in school-based settings. The services should be aligned with the most current Prevention Guidelines and current social-emotional learning practice. This leadership role ensures the effective delivery of school-based programs, supervision of program staff, and collaborates with both internal teams and external partners to improve program outcomes and impact. The School Services Program Manager also works closely with senior leadership to support strategic planning and agency-wide implementation of mental health and prevention initiatives.

1.Ensure effective oversight and delivery of school-based mental health and prevention programs.

2.Plan, coordinate, and oversee the implementation of the PAX Good Behavior Game (GBG) in alignment with OASAS Prevention Guidelines.

3.Provide leadership, supervision, and coaching to program staff to ensure high-quality service delivery and ensure program outcomes are being met.

4.Monitor fidelity of PAX GBG implementation through classroom observations, data review, and coaching support; provide timely and effective feedback.

5.Conduct regular site visits to school buildings to support implementation and ensure consistency across classrooms and staff.

6.Facilitate regular meetings with PAX staff and support their participation in trainings such as New Teacher, Next Steps, PAX Heroes, and webinars.

7.Ensure all program staff and self are completing all training required by program, funder and agency and meeting all other compliance requirements.

8.Monitor program compliance with performance goals and requirements of OASAS, school districts; address challenges to ensure program success.

9.Enter, monitor, and maintain accurate program data in WITNYS, ensuring timely submission.

10.Collect, analyze, and use data to monitor outcomes and drive continuous program improvement.

11.Prepare and submit quarterly and annual reports, including required narratives and documentation from program staff.

12.Support the development and monitoring of the agency’s OASAS workplan and ensure alignment with Prevention Guidelines.

13.Assist Division leadership with accreditation processes, audit reviews, and site visits.

14.Assist Division leadership in budget development, planning and monitoring of financial resources.

15.Build and maintain collaborative relationships with school districts, administrators, and community partners to promote program sustainability, support expansion and integration of PAX GBG and PAX Tools.

16.Schedule and attend quarterly data meetings; support PAX Partners in leading effective, data-driven discussions.

17.Represent Contact and the School Services Department at community coalitions, conferences, school events, and professional forums.

18.Contribute to organizational policy development and strategic planning related to school-based prevention services.

19.Stay current on research, best practices, and emerging trends in behavioral health and substance use prevention.

20.Identify and support opportunities for program sustainability, including funding, partnerships, and resource development.

21.Participate in agency meetings and events.

• Bachelor’s degree in educational, behavioral, or other related human service field required. Master’s degree preferred.
Previous Experience Requirement
• 1 year supervisory/leadership experience preferred.

Knowledge and Skills Needed to Perform Effectively in this Position

• Strong knowledge of OASAS prevention models, mental health, public health frameworks, and evidencebased practices.
• Skilled facilitator with experience delivering presentations and trainings to diverse audiences.
• Proficient in data entry, program evaluation, and outcome reporting; familiarity with WITNYS systems such as preferred.
• Ability to work independently and collaboratively in dynamic school environments.
Additional Requirements
• Must submit background checks by the Office of Mental Health, the NYS Justice Center, the NYS Department of Education, and educational verification.
• Flexible schedule required, including some evening and weekend hours.
• Ability to travel and work at different school sites and community settings.
• Recognizes and values diversity within the work environment. Be an effective team player, value and be respectful of individual differences.
• Access to reliable daily transportation to travel to school and community sites as needed.
• Follow School Services Attendance and PTO policies and procedures.

Physical Dimensions (Job-related physical abilities and individual needs to possess in order to perform the job in a satisfactory manner)

• Regular walking, driving, and the ability to lift up to 20 pounds.
• Reasonable accommodation will be made for individuals with disabilities

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Note: This position description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the program. This document does not constitute a contract of employment, implied or otherwise. Employment remains “at-will.”

Contact Community Services, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.