Temporary Banker I - Plattsburgh Region

Job Description

Job Description

We’re Hiring! Temporary Banker I in the Plattsburgh Region Needed

Ready to make an impact and jumpstart your career in the financial industry? Arrow Financial Corporation is looking for an enthusiastic and customer-driven Temporary Banker I to join our team in the Plattsburgh Region. This is an exciting opportunity to be at the heart of a dynamic financial institution, where you’ll provide exceptional service, manage transactions with precision, and play a key role in delivering outstanding customer experiences. 

If you're someone who:

✅ Provides excellent customer service to customers 

✅ Excels in a detailed-oriented, regulatory environment

✅ Thrives in a fast-paced environment

✅ Desires an opportunity to build a strong foundation for a long-term career in banking

Then we want to hear from you!

ABOUT THE POSITION

This role is temporary, but offers valuable experience, competitive pay, and the chance to be part of our Company. This is a great first step on the banking career ladder--many of our temporary Banker Is grow into full-time roles, which can lead to branch management. As a Temporary Banker I in our Plattsburgh Region, you will be responsible for performing a variety of duties not limited to processing customer transactions, responding to inquiries for information, and assisting colleagues and supervisors with functions relative to the daily operation of the branch. This Position is 40 hours a week Monday-Saturday. Our branch hours range from 7:30am-6:30pm Monday-Friday and 8:00am-1:30pm Saturday.

Essential Job Functions:

✔️Processes transactions accurately and efficiently; follows proper cash handling procedures; balances cash drawer and adheres to established cash limits, buying and selling currency from the vault 

✔️Fields incoming customer service calls referencing knowledge of Company operations, products, services, and programs

✔️Answers account and banking related questions such as interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies

✔️Prevents and detects fraud by identifying counterfeit currency and monetary instruments, including cashier’s checks, money orders, and domestic/international wire transfers, following customer identity verification, adhering to check cashing and dual-control procedures

✔️Performs daily reconciliation and maintenance for the ATM and processes night depository bags under dual control as assigned

✔️Protects customer and Company resources by following security requirements such as executing branch opening and closing protocols ensuring branch safety

✔️Identifies opportunities to provide additional products or services to generate client referrals; refers customers to partners when additional expertise is required

✔️Promotes and demonstrates self-service banking options, including mobile applications, online banking, and ATM functionalities, to enhance customer convenience

✔️Maintains an organized work area and performs administrative tasks such as filing, scanning checks, and organizing transaction receipts

✔️Maintains up-to-date knowledge of and adheres to applicable federal regulations and Company policies and procedures

What you will need to thrive in this role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: 

Education/Certifications:

> High School Diploma or GED required

> 2 years of experience in customer service, cash handling, or retail sales preferred