Helpdesk, Application Support Specialist

The Helpdesk, Application Support Specialist provides a high level of service in support of Blount County Government as part of the Information Technology’s office. This may include coordinating services with local government agencies for joint projects. Additional Responsibilities Set up and install new computers. Move computers, printers for user departments. Install software updates and patches as dictated by policy or coordinated by IT leadership. Troubleshoot and fix computer problems both remote and deskside. Troubleshoot and fix Application Problems (TNCIS, BIS, MUNIS, etc). Coordinate and escalatethe problems with hardware vendors (CISCO, Meraki, Dell). Work with other County Technology Specialists both inside and outside of Blount County IT Department. Order computer supplies and hardware as needed, through Procurement. Answers IT Department telephone calls and support tickets, assuring problems are properly logged. Perform inventory/property management. Continuing education to enhance broad useful skill sets. Research and locate hardware and software for new projects. Performs other duties as assigned. Mandatory Responsibilities Ensure projects are managed in a timely and efficient manner. Meet with users to gather requirements and once the project is established, communicate progress. Create a tasklist with milestones and dates – share with team. Work with the Purchasing Department to ensure contractual requirements are met. Work with non-IT Blount County Departments and vendors to coordinate tasks related to the success of the project. Be part of the team, if necessary, that follows up with the vendor on service escalations. Possess knowledge of departmental practices and systems; Problem solving. Effective triage of reported problems - providing data to support claims. Skillfully use small office equipment, including copy machines or multi-line telephone systems. Ability to use or repair small/light equipment, such as power tools. Ability to maintain a professional demeanor and an orientation towards customer service. Ability to organize and communicate effectively. Ability to repair, develop, or install network systems (basic concepts are required). Ability to repair, develop, or install computer hardware on networked systems. Ability to repair, develop, or install complex software or management information systems. Ability to adhere to best practices regarding security and privacy. Ability to maintain constructive and cooperative working relationships with others. Propensity to work in a dynamic environment that requires adaptation to changing goals, priorities, and needs. Continuously maintain tactful and professional conversations with others; including while being confronted with controversial situations. Bolster and sustain a positive, professional demeanor with citizens, colleagues, elected officials, judges, and other agencies. #J-18808-Ljbffr