Office Assistant: Front Office

Office Assistant: Front Office

A career can mean different things at different workplaces. Apply now to see what it means to us and what it's like to work somewhere your voice is heard, your wellness is a priority, and your success matters.

Employment Type: Full-time; 40 hours/week

Scheduled Hours: Monday 11:30AM-8PM, Tuesday, Wednesday, Thursday, Friday 8:30AM- 5PM. Hours vary depending on site coverage. Availability 6AM-8PM for coverage required.

Site Location: Front Office; Willimantic, CT. Will need to provide coverage in our Danielson and Putnam, CT locations

PC#: 1945

Duties & Responsibilities:

• Responsible for appointment scheduling and answering main telephone line in a busy clinic to assist physicians, therapists/extensive contact with clients and staff to coordinate appointments, supervision and meetings with multiple staff members.
• Assists patients with questions and requests.
• Triage clients to handle crisis situations that occur both with clients on the phone and in person. Acts as liaison with doctors and other providers when patient crisis occurs.
• Collects client self-pay fees, co-pays and rent payments.
• Assists new clients who have questions regarding available services. Refers clients to Assessment Center or Open Access.
• Maintains documentation and other methods of communication to maintain quality services.
• Maintains therapist and providers schedule. Responsible for changes to schedule as necessary/assists staff with locating available rooms on short notice.
• Processes paperwork that needs to be reviewed by clinic staff. After paperwork has been reviewed ensures that paperwork is copied, scanned, mailed and filed as appropriate.
• Prepares miscellaneous correspondence for clinic staff.
• Maintains contact list.
• Prepares records for forwarding to other providers.
• Assists with tracking insurance authorization and preparation of forms.
• Verifies insurance for clients presenting for appointments.
• Assists with answering of main telephone lines and processing of calls/answers telephone calls from satellite offices when phones are on 'roll-over'.
• Maintains office in a neat and organized manner, completes filing, faxing and copying requests as needed.
• Distributes daily mail
• Maintains petty cash for staff.
• May perform other assignments and duties as area require.

Qualifications:

Education: High School diploma or equivalent required.

Experience: Previous experience in an office or customer service setting required.

Licensure/Certification/Registration: Valid driver's License

Why Join CHR?

• Award-Winning Workplace: Proudly recognized as a Top Workplace for 12 consecutive years!
• Generous Time Off: Enjoy ample paid time off, including a special day off for your birthday!
• Retirement Savings: Benefit from contributions to your 403b Retirement Plan.
• Comprehensive Insurance: Competitive premiums with added discounts on pet, auto, and home insurance!
• Education & Tuition Support: Tuition reimbursement and professional development programs.
• Career Development: FREE robust training curriculum, featuring our brand-new Clinical Training Series for interactive learning, practical skill enhancement, and professional growth!
• Wellness Program: Annual wellness stipend.
• Employee Involvement: Participate in leadership luncheons with our CEO and various agency committees!
• Stay Informed: Weekly video updates from our CEO and monthly newsletters to keep you in the loop.
• And So Much More: Many benefits are available to all staff, regardless of the hours worked, with some subject to eligibility.

Join us at CHR and be part of an exciting, supportive, and dynamic workplace where your growth and well-being are our top priorities!

Compensation: $18.00/hr min and up commensurate upon experience.

CHR is an equal opportunity employer, and we encourage all to apply.