Senior Manager of Operational Enablement

Job Description

Job Description

Our Snooze Story
We are Snooze, the OG brunch leaders who have never stopped flipping the script on breakfast, powered by culinary creativity, unmatched hospitality, and a passion for our communities. Our Snoozers bring their authentic selves to work every day. This allows us to serve our Guests through genuine care and radical hospitality.

Joining Snooze means joining a team that disrupts the ordinary. Our menu is built on responsibly sourced ingredients—cage-free eggs, respect for animal welfare, and no added hormones or antibiotics—and bold ideas that energize Snoozers and Guests alike. Our impact goes beyond the plate; we’ve invested over $1M into local communities and created inclusive, vibrant spaces for the neighborhoods we serve.

We know that, just like pancakes, our people are better with passion, purpose, and pride. Here, you’ll find more than a job. You’ll find a place to fuel your future, be celebrated for who you are, and help us make mornings brighter, bolder, and better for everyone.  Will you join us?

What does your role bring to the table?
At Snooze, we are building something different. Great restaurants are not built in conference rooms; they are built through consistent execution in our restaurants.

The Senior Manager of Operational Enablement improves the way Snooze restaurants operate by identifying opportunities, simplifying complexity, and developing scalable solutions that help restaurant teams work more effectively. 

This role serves as a key partner to Restaurant Operations and Restaurant Support Center teams, helping translate business needs into practical operational processes, tools, standards, and ways of working. The Senior Manager identifies operational friction, owns continuous improvement of restaurant systems and processes, and ensures operational standards remain practical, scalable, and grounded in restaurant realities.

Success in this role requires curiosity, strong operational judgment, analytical thinking, and a bias toward action. This leader helps restaurant teams spend less time navigating complexity and more time delivering exceptional Guest experiences.

The Position Specifics
Taking on the role of Senior Manager of Operational Enablement isn’t just about bacon and pancakes. The responsibilities of this position include:

Operational Excellence & Process Improvement

· Evaluate restaurant processes, tools, standards, and workflows to identify opportunities for improvement.

· Lead initiatives that simplify operations, reduce administrative burden, and improve execution.

· Develop and maintain operational standards, playbooks, job aids, and supporting documentation.

· Facilitate structured problem-solving and root-cause analysis to address operational challenges.

· Standardize effective practices while maintaining flexibility for restaurant-specific needs.

· Measure and monitor the effectiveness of operational improvements and adjust as needed.

Operational Effectiveness & Field Insights

· Identify operational friction points through restaurant feedback, field observations, and performance trends, and prioritize opportunities that improve execution.

· Establish mechanisms to capture, evaluate, and respond to restaurant operational feedback.

· Assess the effectiveness of existing operational standards, tools, and processes and recommend improvements.

· Analyze operational performance indicators and field observations to identify root causes and opportunities for simplification.

· Monitor adoption and effectiveness of operational standards and identify opportunities for increased consistency and efficiency.

· Partner with restaurant leaders to ensure operational solutions remain practical, sustainable, and restaurant-centered.

Operational Systems & Standards

· Develop, maintain, and continuously improve operational standards, procedures, playbooks, and supporting resources.

· Establish scalable operating practices that promote consistency while allowing appropriate flexibility for restaurant-specific needs.

· Evaluate existing operational tools and systems to ensure they support efficient execution and align with business needs.

· Partner with Technology, Training, and Operations leaders to ensure operational tools, resources, and workflows remain simple, effective, and user-friendly.

· Create governance and review processes that keep operational standards current, relevant, and sustainable.

· Serve as a subject matter expert on restaurant operating processes and provide recommendations that improve execution and reduce complexity.

Cross-Functional Partnership

· Partner with Operations, Training, Culinary, Marketing, Supply Chain, Technology, Finance, and People teams to improve restaurant execution.

· Represent the voice of restaurant teams in process design and operational planning.

· Build trusted relationships that accelerate problem-solving and drive alignment.

· Communicate recommendations, progress, risks, and outcomes to stakeholders.

· Influence solutions that balance business objectives with operational practicality

Other tasks, duties, and responsibilities as assigned to meet Snooze’s business and operational goals and priorities

What Success Looks like:

Taking on the role of Senior Manager of Operational Enablement means success isn’t theoretical; it’s visible in how the business and our restaurants operate day to day.

· Simplified restaurant processes that reduce complexity and administrative burden.

· Increased adoption of operational standards, tools, and best practices.

· Measurable improvements in operational efficiency and execution.

· Effective cross-functional partnerships that deliver practical, scalable solutions.

· Better restaurant experiences for Snoozers and Guests through improved operational support.

Is this role the right fit for you?

If this is the right role for you, you must possess the following skill sets:

· Strong restaurant, hospitality, or multi-unit operations experience.

· Experience leading operational excellence, process improvement, or business improvement initiatives.

· Strong analytical and problem-solving skills.

· Ability to navigate ambiguity and turn ideas into practical solutions.

· Experience developing operational tools, standards, procedures, and documentation.

· Strong communication, facilitation, and stakeholder-management skills.

· Ability to influence across functions without direct authority.

· High ownership, sound judgment, and a collaborative leadership style.

· Strong organization and prioritization skills, with the ability to manage a high-impact workload.

· High ownership, sound judgment, low ego, and a collaborative approach.

· A genuine appreciation for the Snooze business, restaurant teams, and Guest experience.

· You have high ownership and low ego

· Proficiency in Microsoft Word, Excel, Teams, and PowerPoint

· Ability to have fun, dance, and laugh under/during stressful situations (yes, seriously)

Let’s Talk Prerequisites! (Education, Credentials, and Experience)

· Must be authorized to work in the United States

· Bachelor’s degree or higher in business or hospitality, or other relevant discipline preferred

· 4+ years of related experience in project management, operations, consulting, or restaurants

· Demonstrated experience improving processes, implementing operational standards, or leading cross-functional operational initiatives.

· Hospitality or multi-unit operations experience strongly preferred.

Let’s Get Physical (Additional Requirements)

· Must have the stamina to work 45 to 55 hours per week

· The travel required for this position is approximately 20%, and you must be able to travel for up to 5 days at one time (air, car, bus, train, and weekend travel all required)

· Home base is in Denver, CO at the Snooze Restaurant Support Center (3 days a week required in office)

The Nitty Gritty Details
Denver area base salary range: $90,000-$120,000 per year
The base salary range above represents the low and high end of the Snooze salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Snooze’s total compensation package for employees.