Senior Salesforce Developer

Role Description

GCI's Senior Salesforce Developer will support the organization's Salesforce ecosystem by designing, developing, testing, and implementing scalable and efficient solutions that meet evolving business needs. In partnership with the Salesforce Business Analyst and Salesforce Administrator, this position ensures the effective integration, optimization, and maintenance of Salesforce products, supporting strategic initiatives and enhancing user experience. Brings technical expertise to automate processes, improve data integrity, and help deliver a high-performing, secure, and user-friendly CRM platform.

Working Relationships:

• Salesforce Business Analyst: Collaborates to understand business requirements, recommend solutions, and validate functionality post-development.
• Salesforce Administrator: Partners to ensure changes are aligned with configuration standards, user permissions, and platform stability.
• IT Teams: Coordinates with data, security, and infrastructure teams to ensure secure and seamless integration of Salesforce with other systems.
• End Users: Supports training efforts and addresses feedback on functionality and performance.

Essential Duties and Responsibilities for All Levels:

• Solution Design & Development:
  • Collaborate with Business Analysts and stakeholders to gather and understand functional and non-functional requirements.
  • Design and implement scalable, reusable, and high-performance solutions using Apex, Lightning Web Components (LWC), Visualforce, SOQL, and SOSL.
  • Develop custom objects, fields, page layouts, record types, validation rules, formulas, and workflows to meet business needs.
  • Build user-centric experiences using Lightning Experience and custom UI components, ensuring alignment with user stories and wireframes.
  • Create robust, modular code that adheres to Salesforce best practices and is compatible across releases and environments.
• Platform Configuration & Customization:
  • Configure and extend standard Salesforce features, including Flows, Approval Processes, and Process Builder automations.
  • Leverage Salesforce declarative tools when appropriate, balancing click-based solutions with custom code for maintainability and performance.
  • Work with the Salesforce Administrator to ensure business logic and automation layers function cohesively and efficiently.
  • Optimize the use of permission sets, roles, profiles, and sharing rules to ensure secure access to data and features.
• Integration & Data Management:
  • Design and implement secure integrations between Salesforce and external systems (e.g., ERP, HRIS, marketing platforms) using REST/SOAP APIs, middleware tools (e.g., MuleSoft, Boomi), or native connectors.
  • Develop and maintain batch processes, scheduled jobs, and event-driven workflows for seamless data synchronization.
  • Assist in data mapping, transformation, and migration efforts during new implementations or system changes.
  • Collaborate with data teams to ensure data quality, consistency, and integrity across all Salesforce applications.
• Testing, Quality Assurance & Deployment:
  • Create and execute unit tests with robust code coverage to meet Salesforce deployment standards.
  • Participate in code reviews to ensure high code quality, adherence to best practices, and maintainability.
  • Collaborate with release management teams to package and deploy components across environments using CI/CD pipelines, change sets, or Salesforce DX.
  • Support user acceptance testing (UAT) and troubleshoot issues identified in testing environments.
• Support, Maintenance & Troubleshooting:
  • Provide ongoing support and timely resolution for production issues, enhancements, and change requests.
  • Monitor system performance and proactively identify areas for improvement or risk mitigation.
  • Collaborate with the Administrator to maintain sandbox environments, refresh schedules, and testing configurations.
  • Log, track, and manage technical issues through a structured ticketing or change request system.
• Collaboration & Communication:
  • Partner closely with the Salesforce Business Analyst to translate business processes into technical solutions and validate development outcomes.
  • Work collaboratively with the Salesforce Administrator to ensure system stability, maintain shared ownership of the platform roadmap, and address platform limitations or risks.
  • Provide guidance and technical insight to internal stakeholders, end users, and IT teams regarding the Salesforce platform's capabilities and limitations.
  • Document technical specifications, design patterns, and deployment procedures to support ongoing maintenance and team knowledge transfer.
• Innovation & Continuous Improvement:
  • Stay up to date on Salesforce platform releases, emerging features, and industry trends; assess applicability to organizational needs.
  • Propose and implement platform enhancements that improve system usability, performance, scalability, or automation.
  • Participate in roadmap planning and architectural discussions to help shape long-term platform strategy.
  • Identify opportunities to automate manual processes, reduce technical debt, and increase business value from Salesforce investments.

Qualifications

• Strong attention to detail, ability to think critically and learn quickly, and work with minimal supervision.
• Strong desire to succeed and a willingness to take ownership of tasks and projects.
• Dependable with commitment to meeting deadlines.
• Professional development through self-guided training (Salesforce Trailhead).

Requirements

• A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis.
• High School diploma or equivalent.
• Bachelor’s degree in IT, Computer Science, Information Systems or related field.
• Minimum of five (5) years of Salesforce development experience, including technical leadership on complex projects.

Benefits

• Comprehensive health benefits.
• Retirement savings plan with company match.
• Generous paid time off policy.
• Professional development opportunities.

Company Description

At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.