Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency on January 1, 2024, and currently have a team of four full-time and one part-time team member. Before becoming an agent, I worked as a manager for Cintas, but I always had a strong interest in both insurance and running my own business.

Outside of work, I’m constantly on the go with my family. I’ve coached soccer and baseball, and I love spending time outdoors and traveling. I also stay active in the community through local school district initiatives, fire department activities, and other community events.

Some of the perks we offer include casual Fridays, team lunches, team outings, and regular promotions.
Our culture is centered on teamwork, integrity, and a winning mindset. I’m looking for team members who are easy to work with, coachable, and dedicated. The right fit will show initiative, be open-minded, and be willing to step outside their comfort zone. Our team is made up of individuals who strive to do their best, help each other, and thrive in a competitive, high-energy environment.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Shawn Collins - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.