Business Services Representative BSR

The Business Services Representative will conduct activities designed to connect employers with job seekers for employment opportunities. The BSR will promote the resources and services of Workforce Solutions to employers. The BSR will be responsible for assisting employers place job postings in Work In Texas (WIT) state database of job seekers and recruit qualified candidates from WIT. The BSR will be responsible and held accountable in exceeding the goals communicated to them by the Project Director. The BSR will work in a professional and respectful manner with all partners and stakeholder who they serve and seek support.

DUTIES AND RESPONSIBILITIES:

Serves as the liaison between employers and the SERCO-operated Workforce Centers and adheres to the SERCO mission. Promotes the services of Workforce Solutions to local employers in need of hiring qualified employees. Exceeds goals set by SERCO and the Business Services Unit. Maintain assigned employer accounts and develop new accounts. Introduce our services and special products to establish and new clients. Be able to develop presentation to new and existing customers, answer customers concerns about our products, services and the availability. Process and document all correspondence and paperwork related to accounts, using automated systems. Prepare and distribute promotional plans, literature, and media kits, using computer software. Identifies and prepares reports to supervisor on labor market analysis. Consults with area Chambers of Commerce, institutions of higher education, and regional employers regarding economic and employment trends in the San Antonio and its Rural Counties. Responsible for the coordination, development, recruitment, account maintenance, and outreach activities to prospective employers in the San Antonio Area and its Rural Counties. Works with employers by providing intensive help in developing customized labor market information. Conducts outreach presentations to employers, Chambers of Commerce and economic development agencies in the San Antonio Area and its Rural Counties. Reviews labor market databases to inform employers of trends, salary information and availability of the current workforce. Works with businesses in the region as a priority to offer center services and gauge the employer's needs. Uses personal computer to input information and maintain employer reporting information and various automated reporting systems to track progress. Ability to organize and manage multiple priorities. Must be able to use problem analysis and problem resolution at both a strategic and functional levels. Performs other work related duties as assigned. Must be able to travel within service area and outside the area for staff development or training.

DESIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Experience with interviewing employers to assess and record information regarding training needs, education needs, employment needs and labor market trends. Working knowledge of online labor market tools, running reports on that data and communicating to supervisors and employers. Proficiency in the use of computer reporting and database programs

EDUCATION AND EXPERIENCE:

A Bachelor’s Degree in Business, Marketing, Business Management, Public Administration, Economics Communication; Social Science, or related field preferred, from a recognized four (4) year university. Two year of college plus 2-year experience can be substituted for Degree. 4 years of Workforce experience or with a federally funded social service programs can be substituted for a degree. Experience with interviewing` employers to assess and to record information regarding training needs, education needs, employment needs, and labor market trends to fully explore career development opportunities for customers. Experience in customer job placement and job retention.

SPECIAL REQUIREMENTS:

Must possess and provide a valid Texas Driver's License and Automobile Liability Insurance as required by the State of Texas. Must have access to reliable transportation in order to travel within service area. Physical demands and work environment: The physical demands and work environment characteristics describe here are representative of those that must be met by an employee to successfully perform the essential functions of the job. PHYSICAL DEMANDS: While performing duties of the job, employees is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extend periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area. WORK ENVIRONMENT: Fast paced, demanding physically and mentally, will be in constant communications. Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice. Equal Employment Opportunity Employer #J-18808-Ljbffr SERCO OF TEXAS - ALAMO