Lead Repair Technician

Lead Repair Technician

The Lead Repair Technician is responsible for performing advanced laptop repair services while mentoring and supporting a team of technicians specializing in laptop repairs. This role provides hands-on technical expertise, fosters a collaborative work environment, and assists in skill development and problem-solving for the laptop repair team. Specific duties and responsibilities may vary based on the day-to-day business needs of CDW.

What You Will Do:

• Mentor and support laptop technicians: Provide guidance and coaching to help technicians enhance their skills and ensure adherence to repair standards.
• Troubleshoot technical issues: Identify, diagnose, and resolve complex laptop hardware issues and assist team members with challenging repairs.
• Perform laptop repairs: Carry out routine and advanced repairs on various laptop models, ensuring quality and timely service.
• Develop and implement technical processes and procedures: Contribute to the creation and refinement of processes that improve the efficiency and effectiveness of laptop repair services.
• Execute technical projects: Execute technical projects by prioritizing tasks, coordinating resources, and managing workloads to ensure projects are completed on time and within budget.
• Collaborate with cross-functional teams: Work with other groups within CDW to support technical services that align with organizational objectives and operational needs.
• Oversee day to day production and achievement of key performance indicators (KPIs). Provide repair technicians performance-based feedback.
• Travel to Conyers(ATL), GA the first week of employment for training.

What We Expect of You:

• Experience as a computer repair technician, A+ certified preferred
• The ability to diagnose and resolve complex hardware component issues
• Excellent written and verbal communication skills
• Strong attention to detail
• Strong analytical and problem-solving skills
• Effective time management and organizational skills, the ability to prioritize tasks
• Demonstrated ability to lift up to 50 lbs.
• Stand, bend, lift, walk and carry products in any combination for up to 8 hours at a time.
• History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.
• Comfort working in a warehouse environment which includes changes in temperature as the weather fluctuates, noise from conveyors and forklifts.

Pay range: $25.38/hr$31.73/hr depending on experience and skill set

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we doit's how we do it. At CDW we act as onebuilding trust, speaking candidly, and working together to achieve more. We play to winfocusing on what matters most and delivering for our customers. And we think forwardstaying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employeesworking together to solve complex challenges and deliver real impact for our customers and communities.

As a full?stack, full?lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.