Restaurant Assistant Manager (FT) - Houston

Come join the team! Mambo Seafood is a high-volume iconic Houston restaurant brand that has been in business since 1996. Mambo has 13 restaurants in the Greater Houston area and one franchised operation in the Rio Grande Valley. Summary The Assistant Manager supervises and manages the overall operations of the restaurant. The Assistant Manager is responsible for managing and supervising Team Members, including hiring, training, performance reviews, discipline, and terminations. The Assistant Manager oversees daily financial responsibilities, manages inventory, including purchasing and receiving, and oversees equipment, food and beverage safety and quality. The Assistant Manager leads Team Members to drive profitable sales. The Assistant Manager ensures customer satisfaction and is responsible for making sure customer complaints are responded to effectively. The Assistant Manager reports directly to General Manager. Essential Duties & Responsibilities Works effectively with the management team and Team Members. Supervises Team Members and ensures efficient cooperation between departments and roles. Uses a high degree of initiative, judgment, and discretion. Possesses skills in organizing work and achieving goals and objectives. Exemplifies the desired culture and philosophies of the company. Leads by example and fosters mentoring relationships. Reviews Team Member job applications, conducts interviews, and hires Team Members. Trains Team Members on company practices, policies, and procedures. Provides performance feedback, develops and executes performance reviews, discipline and disciplinary notices, and in the unfortunate situation where a Team Member’s performance is not adequate, makes termination decisions. Creates and manages Team Member schedules. Initiates and conducts staff meetings, including pre-shift meetings. Manages shift sales objectives and incentive programs. Manages the overall guest experience, including ensuring that guest service meets company standards, and investigating and resolving food quality and service complaints. Prepares incident reports concerning customers, Team Members, security guards, or equipment/facility issues. Responsible for oversight of daily financial responsibilities (cash handling, daily deposits, and authorizing voids and comps and credit card refunds). Executes shift closing administration. Determines inventory needs and orders food, beverages, and restaurant supplies. Responsible for making sure inventory and supplies are received and stored properly. Manages vendor invoices. Oversees food quality and food safety, including performing daily food safety and food quality checks, generates daily food production charts, manages food and beverage quality and presentation at the expo area and throughout the restaurant, and supervises Team Member health and hygiene. Oversees cleaning and maintenance of equipment and the facility to ensure that all health and safety regulations are adhered to and makes recommendations and/or decisions to purchase new equipment. Accompanies all health department, fire marshall, or other government inspection officials during inspections and manages compliance with health and safety regulations. Executes and assists with marketing strategy, and implements advertising and promotional campaigns. Operates a computer and all associated hardware (Microsoft Office, internet, etc.), including managing the OLO system and point-of-sale equipment. Qualifications Ability to speak and write English. Spanish-speaking is a plus but not required. An Associate's degree or bachelor’s degree is a plus but not required. Must be Texas Alcoholic Beverage Commission (TABC) Certified. Must have a Food Manager’s Certification. Valid Driver's license. Two years of restaurant management experience. Must be able to pass a background check, drug screening, and MVR check. Benefits Medical Insurance Vision & Dental Life Insurance Parental Leave 401K with company match Vacation/PTO Paid Parental Leave FSA HSA HRA Employee Discounts Perks Program Growth Opportunities Starting Base Salary $50,000 with a discretionary monthly bonus potential of $1,250 #J-18808-Ljbffr Mambo Seafood Restaurants