Docusign Administrator II

Job Summary The Docusign Administrator II is the frontline owner of day-to-day DocuSign administration for Lennar's Legal and Business teams. This role manages user account provisioning, permissions, and routine envelope support, ensuring fast and reliable access to signing workflows across DocuSign and Salesforce-originated agreements. This is a high-volume, ticket-based role requiring strong attention to detail and consistent, accurate execution against defined procedures. Key Responsibilities User & Access Management Create, modify, and support DocuSign user accounts, including Sender, Admin, and Help Desk roles Process permission changes, name and e-mail updates, and Federated ID resets Administer signing group membership, shared account access, and template share access Envelope Support Locate envelopes by sender name or recipient name using DocuSign tools and reporting Access and review envelopes originating from both Salesforce and DocuSign, including full audit trail and history review Resolve signing group errors caused by inactive members and reissue affected envelopes Process envelope ownership transfers between users Cross-Team Collaboration Partner with the DocuSign Dev team to elevate and resolve account and envelope issues requiring configuration changes Coordinate with the Business Helpdesk on login errors and account lockouts outside DocuSign's direct control Required Qualifications 1–3 years of experience in systems administration, IT support, or business application/help desk support Working knowledge of DocuSign or a comparable e-signature platform Strong attention to detail and comfort managing a high volume of ticket-based requests Clear, professional written communication for user-facing support Ability to follow documented procedures precisely while flagging edge cases appropriately Preferred Qualifications Experience supporting DocuSign in a Salesforce-integrated environment Familiarity with ServiceNow or a similar ITSM ticketing platform Exposure to real estate, legal operations, procurement, or another regulated industry Tools & Systems DocuSign eSignature (Admin Console) Salesforce ServiceNow (or equivalent ITSM ticketing tool) Microsoft Teams / Outlook Life at Lennar At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well‑being and professional growth. Robust health insurance plans, including Medical, Dental, and Vision coverage 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5% Paid Parental Leave Associate Assistance Plan Education Assistance Program Up to $30,000 in Adoption Assistance Up to three weeks of vacation annually Generous Holiday Sick Leave Personal Day policies New Hire Referral Bonus Program Significant Home Purchase Discounts Everyone’s Included Day At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits. Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn for the latest job opportunities. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Work Where Everyone’s Included We’re committed to building and sustaining an inclusive culture where everyone has a seat at the table, and we’re all on a first-name basis. This inclusive culture influences our hiring practices, the communities we serve and how we build better career experiences for all our Associates. It’s why we created our Everyone’s Included Advisory Council, and we’d love for you to be a part of our shared journey. Join Our Talent Network Welcome to the Lennar Community! We are tickled, delighted and happy that you've decided to join our Talent Community! We look forward to connecting about career opportunities at Lennar. #J-18808-Ljbffr LEN Lennar Corporation