Bilingual Social Services Assistant

Job Description

Job Description

Job Description                        Last Updated on September 28, 2023

Social Services Assistant

Reports to Social Services Coordinator

Background:  Cahaba Medical Care Foundation is a community health center providing medical, pharmacy, dental, and behavioral health services to diverse underserved communities in Alabama. We are a Level 3 Patient-Centered Medical Home and Joint Commission accredited organization. This is an exciting, fast-paced practice with a strong mission and commitment to providing high-quality care. 

Purpose:  As a social services assistant, you provide vital support to social workers and other mental health professionals in offering services to the community that they desperately need. You may deal with rehabilitation, psychology, and social work needs as you provide support for families and client services to the community. Your goal is to aid social workers in offering the benefits or community services that are most applicable and helpful to them. As a social services assistant, you have the opportunity to change lives by providing aid many don’t even realize is available to them. Your goal is to identify needs and determine the best ways to overcome them with the services available to the citizens of the community.

Key Responsibilities:

• Keep accurate, updated, and organized records after every patient visit to ensure that there are no undocumented breaks between treatments or visits

• Answer questions about benefits available to individuals or refer them to the correct organization to get help

• Discuss benefits like child care, food stamps, housekeeping, sanitation, and money management to determine needs versus wants

• Review and submit reports requested by the Social Services Coordinator or Case Managers

• Interview family members or individuals to obtain a complete family history to more closely determine which services are appropriate and needed

• Assist with sliding fee applications

• Assist with patient assistant applications

• Assist with clerical needs, as requested.

• Complete transportation and home visits, as requested 

• Regular and punctual attendance in the office during business hours

Requirements:

• High school diploma or GED

• Knowledge about any of the following areas of social services: marriage, speech, sociology, personal health, human biology or casework methods

• Excellent organizational, interpersonal, and communication skills

• High level of flexibility and willingness to help with the daily tasks 

Preferred:

• Experience in some type of customer service role