Patient Services Technician/Scheduler

Job Description

Job Description

We are looking for an individual who has previous experience working as a medical receptionist or scheduling appointments in large practice. The ideal candidate will be familiar with ECW and demonstrate excellent customer service skills with patients and other staff through a variety of communication platforms.

Must be self-motivated, dependable, organized, and must possess a strong ability to multitask. Must possess adequate computer skills with the ability to efficiently navigate/utilize electronic medical records. Bilingual a plus.

Shift schedule: Mon-Thurs 8:00am to 5:00pm and Fri 8:00am to Noon.

Required Skills and/or Experience: Must have a minimum of one year experience working in a medical office on an EMR system.

Main duties include:

• Ensure information is updated and accurately recorded in patient medical record at each patient encounter.
• Schedule appointments for patients.
• Coordinate multiple appointments on the same day, or schedule testing and coordinate follow up appointments.
• Must have experience and knowledge of different types of insurance benefits/referrals/authorizations.
• Scanning/indexing documents.
• Managing multiple doctors’ schedules.
• Must possess strong oral and written communication skills.
• Must possess the ability to patiently address the caller's needs in a respectful manner.
• Must be detail-oriented, excel at staying organized, and manages down time efficiently.
• Must be comfortable working in a fast-paced environment.
• Enjoys working with patients and diffuses situations by providing excellent customer service.
• Possesses the ability to take directives from various levels of staff and assume responsibility for assignments.
• Eager to assist across other departments and perform all other duties as assigned.

Benefits:

• 401(k).
• Health Insurance (paid 100% by employer).
• Dental insurance (paid 100% by employer).
• Disability insurance.
• Vision insurance.
• Life insurance.
• Employee assistance program.
• Paid Time Off.
• Holiday Pay.
• 8 hours of Personal Time Off.