General Manager, Ops Decisions and Insights

Delta's operation generates a vast amount of information every day. Turning that information into better decisions and actions is critical to safety, reliability, customer experience, and financial performance. The General Manager, Ops Decisions & Insights leads the team responsible for understanding operational performance, emerging risks, customer impacts, and opportunities for improvement. This leader serves as a key partner to enterprise leaders, shaping how operational performance is measured, interpreted, and communicated to drive continuous improvement and a better customer experience.

There are two areas of the team this leader is responsible for: Enterprise Ops Insights and Decision Systems & Standards. These teams drive the operation by establishing operating cadences, elevating enterprise performance visibility, and synthesizing complex operational dynamics into clear narratives that lead to decisions and action. This role is uniquely positioned at the intersection of strategy, operations, customer experience, analytics, technology, and leadership. Success requires the ability to build high-performing teams, understand the breadth of the business, transform data into insights, and synthesize complex information in support of executive and Board-level discussions to drive decisions and action.

Key Responsibilities:

Lead Enterprise Operational Insights and Storytelling

• Establish and maintain an integrated enterprise view of Delta’s operational performance and its connection to broader enterprise outcomes
• Develop and shape executive and Board-level presentations that synthesize complex data and diverse stakeholder inputs into clear storylines, compelling visuals, and actionable insights
• Provide thought leadership on the drivers of operational performance, helping leaders distinguish signal from noise and focus on the issues that matter most
• Set a high standard for executive communication across the team, including storyline development, presentation structure, visual storytelling, and synthesis

Advance Delta's Operational Decision System

• Establish operating cadences, decision frameworks, analytical standards, and performance management processes that improve the quality and consistency of operational decision-making
• Create mechanisms that connect performance insights and decisions to clear ownership, follow-through, and measurable outcomes
• Advance the organization from reporting historical outcomes toward anticipating performance risks and identifying opportunities earlier
• Accelerate the use of advanced analytics, AI-augmented decision support, automation, and scenario-based planning to improve the speed and quality of decisions

Develop High-Performing Teams

• Lead a team of managers and analysts responsible for enterprise insights, analytical standards, and decision-support capabilities
• Develop leaders and individual contributors with strong critical thinking, analytical, executive presentation, storytelling, influencing, and problem-solving capabilities
• Build organizational capabilities that allow the team to anticipate evolving business needs and increase its impact on enterprise performance

What Success Looks Like:

• Enterprise leaders have a trusted, consistent view of operational performance and the issues that require attention
• Insights and operating cadences lead to faster alignment, clear accountability, and measurable action
• Executive and Board communications distill complexity into concise, visually compelling narratives that enable effective decisions
• Operations and Customer Experience have a more connected understanding of operational performance and customer impact, resulting in shared priorities
• Advanced analytics, AI, and technology increase the speed, quality, and forward-looking nature of operational decision-making