SENIOR TRANSPORTATION PLANNER (TAP)

Performs senior-level technical planning, programming, or project support and performs a range of functions in an assigned organizational unit. This position is responsible for processing fare transfer, refund requests, and supporting core programs such as GO TAP, STAP, and UPass. The ideal candidate will possess extensive knowledge of TAP business rules, the NextFare Automated Fare Collection (AFC) system, and the Salesforce Customer Relationship Management (CRM) platform. Recruitment Timelines Interviews are projected to be scheduled for the week of August 24, 2026. These dates are subject to change. Supports analysis, both quantitative and qualitative, of transportation projects, programs, and policies Prepares specific components of scopes of work, financial plans, schedules, contracts, and agreements Schedules and coordinates meetings with Metro departments and external parties Participates in meetings with Metro staff, community organizations, cities, and other public agencies Assists in negotiations and execution of various agreements Manages small, single-site or region-wide projects or funding programs; manages small consultant contracts or assists with the management of large contracts Manages project schedules, budgets, tasks, and assigned activities Conducts analyses and makes policy recommendations Provides technical guidance to local jurisdictions and outside agencies on Metro programs Assists in evaluating the costs, benefits, and risks associated with various plans, programs, and projects Prepares and delivers reports, presentations, and correspondence Coordinates with other Metro departments on programs and projects Applies, develops, and implements statistical analysis procedures May be required to perform other related job duties A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes: Education Bachelor's Degree in Urban or Transportation Planning, Engineering (Civil, Transportation, Structural, Industrial, Mechanical, Architecture, etc.), Business, Public Administration, Political Science, Urban Design, Public Policy, Finance, or a related field; Master's Degree in a related field preferred Experience Three years of relevant experience in transportation planning, project management, urban design, transportation system design and research, travel simulation and demand modeling, transportation finance, operations planning, or other related area; some positions in this class may require specialized experience in area of assignment Certifications/Licenses/Special Requirements A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions preferred Preferred Qualifications Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected. The following are the preferred qualifications: Experience utilizing customer relationship management (CRM) software, such as Salesforce, to troubleshoot patron issues and respond to transit agency inquiries Experience operating and navigating Automated Fare Collection (AFC) systems, such as NextFare and TAP, to manage customer transactions, transit passes, or account adjustments Experience performing transactional financial processes, including #J-18808-Ljbffr Los Angeles County Metropolitan Transportation Authority (CA)