Sr. Customer Success Manager
$101k - $135kCoinscapture
- Sr. Customer Success ManagerSalesloftRemoteUnited StatesCustomer Support & SuccessPosted Oct 3, 2026Title: Senior Customer Success Manager Location United States, REMOTE Salesloft is building the next era of enterprise revenue — one where teams make confident decisions powered by AI and real signals. By combining our scale, insights, and AI innovation, we're building the industry's first Predictive Revenue System, enabling humans and AI to work together to make smarter decisions and drive consistent growth. With thousands of customers using our platforms every day, we have an unmatched view into how revenue is actually won — the Revenue Context that reveals what happens, when, and with what outcome. This gives us a unique opportunity to transform an entire category and set a new benchmark for how modern revenue teams operate. Join us to help transform how companies around the world run revenue — and build the platform that will guide leading revenue teams into the future. THE OPPORTUNITY • At Salesloft, our Senior Customer Success • Managers own the relationship that determines whether a customer renews, expands, and becomes an advocate — or quietly churns. You are the person accountable for making sure customers realize measurable value from our Predictive Revenue • System, translating platform capability into revenue outcomes their leadership can see. This is not a reactive support role. You will manage a book of business proactively — using product usage data, AI-surfaced health signals, and your own commercial judgment to intervene before problems become risks and to spot expansion opportunities before the customer asks. You will be the voice of the customer inside Salesloft and the trusted advisor the customer relies on outside it. On a day-to-day basis, you will: • Own retention, adoption, and net revenue expansion across a defined book of business, translating each customer's goals into a clear plan for realizing value from the platform. • Use AI-surfaced customer health signals, product usage data, and engagement scoring to prioritize proactively — acting first on the accounts and moments that matter most. • Lead strategic business reviews with customer stakeholders and executives, connecting platform usage to measurable revenue outcomes and ROI. • Partner with Account Management to identify and drive expansion opportunities grounded in demonstrated value. • Advocate for customers cross-functionally — bringing structured product feedback to Product and Engineering and coordinating internal resources to resolve challenges. • Drive adoption through tailored enablement, onboarding support, and ongoing strategic guidance that keeps customers progressing toward their goals. • This role lives at the heart of how we are Customer • Inspired: every action you take is measured against a single question — does this make our customer more successful? And in the spirit of how we Lead • From the Front, you'll use the same AI-powered platform our customers use, bringing applied curiosity to how technology can scale the value you deliver across your entire book. WHAT WE'RE LOOKING FOR We are looking for a commercially minded relationship builder who understands that customer success is a revenue discipline, not a support function. You are equally comfortable running an executive business review and digging into usage data to find the signal that tells you where to focus next. You embody what we call Evidence Over Ego — you bring data to customer conversations rather than assumption, you let health signals and outcomes guide where you spend your time, and you're honest with customers about what will and won't move them forward. You are proactive by nature, energized by ownership, and motivated by seeing customers win. This is the right role if you want to own real commercial outcomes at a company whose platform is redefining how revenue teams operate. THE TEAM The Salesloft Customer Success organization is responsible for the retention, adoption, and growth of our customer base — the team that ensures the value we sell is the value customers actually realize. CSMs here operate as trusted advisors and commercial owners, working closely with Account Management, Support, Product, and Marketing. The team Moves as One — success, sales, and support operate with shared ownership of customer outcomes, surfacing risks and opportunities directly rather than passing them between functions. And we are relentlessly Customer Inspired: the entire team measures itself by customer success, not internal activity metrics, because a renewed and expanding customer is the only result that counts. THE SKILL SET • Proven track record in a Customer Success, Account Management, or post-sale role at a B2B SaaS company, with direct ownership of retention and expansion outcomes. • Demonstrated ability to manage a book of business and consistently meet or exceed retention and net revenue expansion targets. • Comfort working with product usage data and customer health signals to prioritize action and drive decisions. • Strong executive presence — the ability to run business reviews and build trusted relationships with senior customer stakeholders. • Excellent communication skills, both written and verbal, with the ability to translate platform capability into business outcomes a customer's leadership will value. • Experience with a sales engagement, revenue intelligence, or revenue operations platform — Salesloft, Clari, Gong, Outreach, or adjacent tools. • Familiarity using AI-driven customer health scoring, engagement analytics, or predictive churn signals to manage a book of business. • Experience partnering closely with Account Management on expansion in a shared-account model. BENEFITS: For more information about our company's comprehensive benefits please visit: At Salesloft, we are committed to creating an inclusive and supportive workplace where everyone belongs and can thrive. We focus on culture add, not culture fit, and believe our teams are made stronger by the unique perspectives, experiences, and identities each person brings. We are proud to be an Equal Opportunity Employer and provide employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, pregnancy, or any other characteristic protected by law. If you’re excited about this role even though your experience may not perfectly match every requirement, we encourage you to apply. We are actively hiring across multiple geographies and would love to welcome passionate, curious, and mission-driven individuals to our growing team. Explore our open roles and consider joining us! \\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_ Please note that all official communication regarding job opportunities at Salesloft will come from a @ salesloft.com email address. If you receive messages on LinkedIn or other job platforms claiming to be from Clari + Salesloft, they may not be legitimate. To verify the authenticity of any job-related communication, please visit our official Careers site. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, notetaking, or summarizing responses. These tools assist our recruitment team but do not replace human judgment — all hiring decisions are made by people. If you would like more information about how your data is processed or prefer to opt out of any AI-assisted tools, please let your recruiter know. Opting out will not impact your experience or consideration. #LI - REMOTE It is Salesloft’s intent to pay all Lofters competitive wages and salaries that are motivational, fair and equitable. The goal of Salesloft’s compensation program is to be transparent, attract potential employees, meet the needs of all current employees and encourage employees to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans. Base Pay Range $101,000—$135,000 USD
- J-18808-Ljbffr Coinscapture
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Sr. Customer Success Manager in Brooklyn, NY vacancy
- ...catchafire.org Unfortunately, we are unable to provide sponsorship for employment at this time. Essence of the Role As a Sr. Customer Success Manager , you are an essential driver of our mission. You will play a pivotal role in fostering strong relationships with our...SeniorShift work
- Title: Senior Customer Success Manager Location: United States, REMOTE Salesloft is building the next era of enterprise revenue — one where teams make confident decisions powered by AI and real signals. By combining our scale, insights, and AI innovation, we're building...SeniorRemote work
$115k - $140k
...application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Sr. Customer Success Manager Full Time Professional Chicago, Chicago, IL, US 8 days ago Requisition ID: 1105 Salary Range: $115,000.00 To $140,000....SeniorFull time$118k - $132k
The Role PointClickCare is seeking a Senior Enterprise Customer Success Manager to serve as a strategic advisor to some of the nation's leading healthcare organizations. This role is responsible for managing complex enterprise relationships across health systems, health...Senior$130k - $150k
...economic and staffing challenges. About the Role Axuall is building a formal Customer Success function, and this role is foundational to that effort. The Senior Customer Success Manager (Sr. CSM) will partner directly with the SVP of Customer Experience to design, stand...SeniorFull timeSecond jobRemote workWork from homeVisa sponsorshipFlexible hours$139.44k - $164k
About the Role As a Senior Customer Success Manager, you will independently manage strategic customer relationships and ensure long‑term value realization across a portfolio of mid‑market and enterprise accounts. You will lead success planning, drive adoption and engagement...Senior- Axon is seeking a Senior Customer Success Manager to manage relationships with large, enterprise-level customers from Puerto Rico in a remote capacity. You will lead onboarding, set success criteria, and work with Sales, PS, Support, and Product to ensure outcomes align...SeniorRemote job
$110k - $140k
...有深远影响的可能性？您是否希望为创造更美好的未来贡献力量？如果您的答案是肯定的，我们诚邀您加入我们，共同大胆挑战可持续世界的无限可能。 了解我们的福利为助您在工作与生活中蓬勃发展而设计。 我们勇敢前行。 工作地点： 虚拟 Senior Customer Success Manager Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single...SeniorRemote work- Tebra is seeking a Senior Customer Success Manager, Strategically focused, to guide high-value customers from onboarding through renewals and expansion. You will define success metrics, architect adoption plans, and deliver data-driven insights to executives and cross-...SeniorRemote job
$64.5k - $182.9k
...is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid... ...strength of the Cox family of companies.RapidScale is evolving Customer Success into a core, revenue-adjacent capability focused on ensuring...Local areaRemote workVisa sponsorshipSpectrum Charter
College Point, NY1 day ago- We are looking for a Senior Account Manager to drive sales for Lowe's largest regional pro customers. This role involves building relationships, conducting market research, and leveraging product solutions to achieve sales gains. Join us to make a siSenior
Lowe's
Staten Island, NY22 hours ago $250k
Fiska is transforming how finance teams manage event spend. We're building the first AI... ...and marketing professionals (SMMPs). Our customers save an average of $250K+ annually and... ...event finance. About the Role As a Customer Success Manager at Fiska, you'll be the trusted...Remote workHome officeFlexible hours- Skip to content Back to open positions Enterprise Customer Success Manager (Onboarding & Expansion) Remote (Americas/Europe) About Mapsly Mapsly is an AI-native geo-intelligence and field operations platform. It connects natively to Salesforce, HubSpot, Zoho, Pipedrive...Contract workRemote workWorldwideFlexible hours
$250k
...visibility, communication, and control they need to manage every step of the service journey, from job... .... We’re investing in our product, our customers, and our team with a focus on sustainable growth. THE ROLE Our Customer Success team owns the long-term relationship with...Contract workWork at office$80k - $110k
...Customer Success Manager We are looking for a few customer success managers to join us. As a CSM you represent the brand at the most critical moment in the customer journey, leading the product implementation, and then own the relationship thereafter. Our philosophy...Work at office- CEVA Logistics is seeking a Customer Success Professional II to independently manage day-to-day customer success activities for assigned Contract Logistics accounts. You will build relationships, support renewals and service expansions, and coordinate with the juiste teams...Contract work
- ...product, differentiated services, compelling vision, and productivity. To continue on this trajectory, we’re searching for a customer success manager to work closely with our executive team. Responsibilities This is an entry level position that will evolve into...Part timeImmediate start
$33 - $35 per hour
...end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. As a Customer Success Manager (Agent Experience Manager), you are the first person our customers meet when they join Compass and will be their account...Hourly payWork at officeFlexible hours$121.18k - $190.43k
### Benefits StrategyNew#### **Role**Sword is hiring a Customer Success Manager to own a portfolio of approximately 20 to 30 large enterprise employer relationships. You will proactively surface renewal blockers, manage retention and renewals, and help benefits leaders...Remote work- ...a leading provider of AI-powered Physical Identity & Access Management (PIAM), Visitor Management, and Workforce Identity solutions... ...physical access environments. Role Overview We are looking for a Customer Success Manager to help customers successfully adopt and expand our...For contractors
$120k - $150k
...Director of Client Success & Inside Sales Location: New York City/Brooklyn Reports... ...is a data-driven inside sales, account management, or client success leader with deep foodservice... ...10 inside sales, account management, or customer service professionals. ~ Demonstrated...Early shiftConfidential
Brooklyn, NY2 days ago$175k - $225k
...HEAD OF CUSTOMER SUCCESS — NYC START-UP We're looking for a Head of Customer Success who has already built, scaled and improved a CS function... ...on the post-sales side of SaaS . You've led CSMs, managed customer portfolios at scale and understand the commercial side...Work at officeIniti8 Recruitment
Manhattan, NY2 days ago- Senior Amazon Ads Account Manager Company Description PetsWorld Inc. is a fast-growing pet care company dedicated to creating... ...their owners. Since 2017, we’ve helped hundreds of thousands of customers maintain cleaner, healthier homes through premium dog training...SeniorFull timeSeasonal work
PetsWorld Inc
Brooklyn, NY22 hours ago $110k - $150k
...Senior Client Success Manager Senior Client Success Manager Reporting To: Vice President of Customer Success Location: Brooklyn, NY -OR- Marina del Rey, CA (Onsite M-F) Who Is Flip? There are three runaway categories in B2B AI coding, legal, and customer...SeniorWork at office- ...market fit (multi-million dollar ARR, 100+ customers including Amazon One Medical, Circle... ...the helm of the ship, growing customer success from 1 to 100 at an early stage startup... ...Implementation Engineers, Technical Account Managers, and Support Engineers to support...Work at officeWork from homeRelocationFlexible hours
- AccountMakers is seeking a Customer Success Director in Los Angeles to lead customer success for high-value, enterprise FinTech clients. You will oversee account managers and implementation specialists, drive onboarding excellence, and shape long-term platform adoption...
$130k - $170k
Are you a customer success leader with experience supporting complex, high-value clients in regulated industries? AccountMakers has been engaged... ...clients. In this role, you’ll oversee a team of account managers and implementation specialists, develop customer success processes...Permanent employmentFull time$160k - $180k
...health plans, regional and national Medicaid managed care organizations, Medicare Advantage... ...our culture and work environment: Customer First - You start with the member and work... ...Role: This role leads Foodsmart's Client Success function within our Commercial...Local areaRemote workFlexible hours- ...AI systems. About the role As Head of Regulated Industries - Customer Success at Anthropic, you'll lead the Success teams responsible for our... ...(HCLS) customers. Think banks, insurers, asset and wealth managers and financial data providers; health systems, hospitals and payers...Shift work
$147k - $167k
Our Customer Success team is committed to helping customers maximize the value of Asana as both a technology platform and a holistic approach... ...out of Asana over time. As a Digital & Scaled CS Program Manager, you will be a hands-on, technically adept owner of the build...Work at officeLocal areaWork from homeWorldwide
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Sr. Customer Success Manager. Be the first to apply!
Related searches
- strategic customer success manager Brooklyn, NY
- client success manager Brooklyn, NY
- customer success manager Brooklyn, NY
- customer success manager remote Brooklyn, NY
- success manager Brooklyn, NY
- technical customer success manager Brooklyn, NY
- customer success executive Brooklyn, NY
- enterprise customer success manager Brooklyn, NY
- senior service associate Brooklyn, NY
- senior safety specialist Brooklyn, NY