Help Desk Data Entry Analyst

Position: Help Desk Data Entry Analyst
Location: Indianapolis, Indiana 46259
Duration: 06 Months Contract(Hybrid)


JOB DESCRIPTION:
The Helpdesk Data Entry Analyst at IDOH plays a critical role in supporting public health initiatives by ensuring accurate and timely data entry while providing exceptional customer service.
This position serves as a key link between technology and end-users, assisting healthcare providers, public health staff, and other stakeholders in resolving system-related issues.
Ideal candidates will have a strong background in data entry, customer service, and attention to detail to maintain clean, reliable health data. The role requires excellent communication skills, problem-solving abilities, and a commitment to supporting public health systems and workflows.


Key Responsibilities:

• Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
• Investigate and resolve duplicate patient records and incorrect merges in the immunization registry.
• Utilize data tools and matching algorithms to identify and correct data integrity issues.
• Document all support interactions in the ticketing system and maintain accurate logs.
• Provide guidance to users on best practices for data entry and record management.
• Assist in testing system updates and enhancements.

• 4 years Experience required in a helpdesk or healthcare support role
• 4 years Experience with deduplication tools, data matching, or record linkage techniques
• 4 years Experience Excellent communication and customer service abilities
• 4 years Experience Knowledgeable with ticketing systems (e.g., ServiceNow) and Microsoft Office Suite
• 4 years Experience Strong analytical and problem-solving skills
• 4 years Experience Familiarity with immunization information systems(highly Desired)
• Nice to Have 4 years Experience working with state or local public health departments
• Nice to Have 4 years Experience Understanding of HIP nd data privacy regulations