Sales Assistant

Sales And Marketing Assistant

We are hiring someone who assists the director of sales in managing leads, including providing initial and/or follow up contact with prospective residents and family members. Nurtures relationships with new and existing prospects to provide a continuation of referrals and to sell the services provided in our independent living, assisted living, and memory care senior living facilities. Provides back-up sales support when necessary. Promotes a positive image of the community and Sequoia Living, reflecting our mission, vision, core values, and commitment to diversity and inclusion. If you enjoy partnering with people and are excited about the opportunity to make a difference every day, then this might be for you! What you will do:

• Performs administrative tasks in the sales department, including preparing admission paperwork, brochures, and other forms required for resident move in to ensure the timely admission of sales and marketing efforts.
• Assembles and maintains inventory of all appropriate collateral material for mass mailings, individual correspondence, information packets, floor plans, etc.
• Assists the director of sales and marketing with event preparation. Represents and positively promotes the community and Sequoia Living in public presentations and events both on and off-site.
• Prepares collateral for e-blasts, mailing, and direct outreach.
• Responds to website inquiries in a timely manner, walk-ins, and schedules tours.
• Enters lead information, contact information, referral sources, and sales activities in the CRM. Maintains accuracy of the database and ensures database is kept current. Generates and delivers reports.
• Develops and maintains relationships with potential referral organizations, including real estate agents, senior services agencies, community-based civic organizations, hospitals, churches, and other senior residential service providers.
• Offers assistance to residents in a timely manner. Takes initiative to resolve resident concerns and confirms the appropriate party resolves the concerns.
• Presents renovation and customization options to and gathers details from prospective residents. Coordinates with facilities and subcontractors as needed. Assists as needed to ensure renovations are completed as planned.
• Coordinates move-in process for residents, including ordering unit keys, assigning mailboxes, doorplates, photos, and preparation of units for move-in.
• Assumes responsibilities of the director of sales and marketing in his/her absence, including providing tours to prospective residents.
• Performs other work as assigned.

Why work here:

• $38.89 - $45.70/hr
• Employer-paid medical, dental & vision, 18 days PTO + 8 holidays, 403(b) with employer contribution, tuition assistance, referral bonuses, employee discounts, and growth opportunities.

Who you are:

• You enjoy working with people and have interpersonal skills.
• You can use tact and courtesy in dealing with residents under sometimes trying conditions. You can show patience and understanding.
• You like your days to be varied, can handle a fast-paced environment, and don't mind working under pressure.
• Advanced knowledge of sales and marketing strategy and tactics. Working knowledge of contracts and agreements.
• Ability to apply marketing practices including print, events, internet, and other advertising options.
• Ability to be poised and professional in a manner to greet and present to Sequoia Living prospective resident demographics. Ability to work independently and handle multiple projects and priorities in a fast-paced environment.
• Ability to maintain confidentiality of information in relation to residents, their families, and staff. Sensitive, diplomatic and knowledgeable of the issues relating to aging, particularly as applied to residents and their family relationships.
• Bachelor's degree in marketing, business administration preferred, or equivalent experience. Minimum two (2) years marketing and/or sales experience required. Prior sales and/or marketing experience in real estate, property management, public relations, and/or senior residential living are highly desired.

Who we are: Founded in 1958, Sequoia Living is a Bay Area-based nonprofit organization dedicated to providing older adults with stimulating, joyful living environments and services that support and enrich their lives. Throughout our six decades as a nonprofit serving Bay Area seniors, we've learned the importance of connection and collaboration when it comes to providing resources for healthy aging. From our life plan community to safe affordable housing, engaging senior centers, and a purpose-filled volunteer program, we provide friendly environments where people can explore and discover what it means to grow stronger, wiser, and more joyful. Sequoia Living is an equal employment opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we may consider employment qualified applicants with arrest and conviction records.