Shift Leader

IDH Alliance, DUNKIN’ is currently hiring a Shift Leader to join our team!OverviewAM/PM ShiftsShift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others by providing timely feedback.Responsibilities IncludePerform all responsibilities of restaurant team membersSupport the Restaurant Manager in meeting operational goals and executionEnsure Brand standards are met throughout shift including preparation of food and beveragesCommunicate shift priorities, goals and results to restaurant team membersComplete shift deployment plans for shifts to ensure positions are adequately supportedCoach restaurant team members as needed throughout a shift providing timely, constructive and clear feedbackDelegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.Support the training of restaurant team members as neededPerform oversight of franchisee safety, security and profitability policies/processes throughout a shiftCommunicate clearly with the next Shift Leader to help prepare him/her for shiftEnsure Food Safety standards are metManage Inventory throughout the shiftProvide great guest service and coach restaurant team members to do the sameHandle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policiesMonitor employee attendance, punctuality, and adherence to company policies.Education/ExperienceBasic computer skillsFluent in spoken and written English or the local language in which you serve.Previous leadership experience in retail, restaurant or hospitality preferred.Key CompetenciesWorks well with others in a fast-paced team environmentOn time, demonstrates honesty and a positive attitudeWillingness to learn and adapt to changeGuest focusedAbility to assist with trainingProblem solvingMotivating othersPhysical Demands/Working ConditionsStanding on feetRepetitive motion including bending, stooping and reaching, lifting objects, ice, products, boxes up to 20lbs (if applicable)Wearing a headsetWorking in a small spaceThis Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC.You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc., Dunkin' or any of theiraffiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee willbe your only employer. Franchisees are independent business owners who are solely responsible for theirown employees and set their own wage and benefit programs that can vary among franchisees. #J-18808-Ljbffr